This topic

Wi-Fi Access to 5 million BT Hotspots!

chudofbroady — Tue, 08 Nov 2022 22:05:32 GMT

Am a BT Broadband Customer and supposedly have access to 5 million wifi hotspots but can't log in on the BT App, it's useless!

Re: Wi-Fi Access to 5 million BT Hotspots!

imjolly — Tue, 08 Nov 2022 22:15:52 GMT

Have you tried to login to your BTWIFI from your own hub using your BTID and password?

Re: Wi-Fi Access to 5 million BT Hotspots!

chudofbroady — Mon, 14 Nov 2022 22:31:29 GMT

No, why would I want to do that?

I'm talking about when I am away from home I should be able to access the millions of BT WIFI Hotspots from my mobile via the Bt App.

I have raised a complaint with BT and someone called Rory from Enniskillen has just closed it without resolving the problem, how does that work?

Completely useless.

Re: Wi-Fi Access to 5 million BT Hotspots!

gg30340 — Mon, 14 Nov 2022 22:43:32 GMT

Have you downloaded and installed the BTWifi App. It is different from the MyBT App.

See BTWifi Help pages.

Get wireless Internet | Find wi-fi hotspots | BT Wi-Fi (btwifi.co.uk)

To access this service, you must download the BT Wi-Fi app as directed during the set-up process for the BT Mobile app. Download it here:

BT Wi-fi on the App Store (apple.com)

BT Wi-fi - Apps on Google Play

Re: Wi-Fi Access to 5 million BT Hotspots!

chudofbroady — Mon, 14 Nov 2022 23:02:33 GMT

I am using the BT Wifi App but it does not let me log onto Bt Wifi.

Keeps saying I cannot log in but I am using my BTID and password.

It's all so confusing all these passwords. log-ins etc etc I am sure it is done to discourage customers from using these hotspots, BT aren't daft, dangle a carrot then make it impossible to reach.

Re: Wi-Fi Access to 5 million BT Hotspots!

Anonymous — Mon, 14 Nov 2022 23:05:50 GMT

@chudofbroadywrote:
No, why would I want to do that?

To verify your logon credentials.

Re: Wi-Fi Access to 5 million BT Hotspots!

chudofbroady — Mon, 14 Nov 2022 23:08:37 GMT

There is nothing wrong with my credentials thank you very much, BT won't let me access the 5 million wifi hotspots, simplez.

Re: Wi-Fi Access to 5 million BT Hotspots!

imjolly — Mon, 14 Nov 2022 23:16:13 GMT

@chudofbroady wrote:

No, why would I want to do that?

You would do that because if you can login to your own BTWIFI then you know you have everything correct to sign in when out and about. You can do this in comfort of your own home and knowing the signal strength is very good.

Re: Wi-Fi Access to 5 million BT Hotspots!

chudofbroady — Mon, 14 Nov 2022 23:26:51 GMT

Okay just tried that and connect fine albeit at a slower speed.

Re: Wi-Fi Access to 5 million BT Hotspots!

gg30340 — Tue, 15 Nov 2022 00:16:00 GMT

@chudofbroady wrote:

It's all so confusing all these passwords. log-ins etc etc I am sure it is done to discourage customers from using these hotspots, BT aren't daft, dangle a carrot then make it impossible to reach.

Why on earth would BT want to discourage you or any other of their customers from using the BTWifi hotspots. They do not cost BT anything to offer the system because virtually all the hotspots wifi signals are transmitted from the BT hubs within the homes of BT customers.

Re: Wi-Fi Access to 5 million BT Hotspots!

chudofbroady — Tue, 15 Nov 2022 19:30:11 GMT

So BT are not the providers of the 5 million hotspots it's the customers, well those who can access the hotspots via the BT Wifi app, unfortunately I can't.

So although BT are happy to take my money they don't care about making the wifi hotspots available because they don't provide them, right?

How can BT advertise a product they are not in control of?

Re: Wi-Fi Access to 5 million BT Hotspots!

chudofbroady — Tue, 15 Nov 2022 20:09:20 GMT

So I complained to BT about no wifi access and they have just closed my case without resolving it AND I cannot reply to their emails! What a load of old twaddle.

They gave me a number to call and yes you've guessed it they are BUSY and I am on hold, so no surprise there. What a shocking service they are providing absolutely NO CUSTOMER SERVICE at all.

0800 022 3322 nobody there just awful music sending me crazy, coming up to 25 minutes wait time now! is it just one person in the call centre in India reading waffle off scripts?

Re: Wi-Fi Access to 5 million BT Hotspots!

chudofbroady — Tue, 15 Nov 2022 20:32:12 GMT

How do BT get away with just abandoning customers once they have your hard earned cash?

I've waited that long I have grown a beard, the kids have left school and my retirement beckons.

Just spoke to a clown called James who again doesn't want to fix my problem, BT are a total disgrace!

Re: Wi-Fi Access to 5 million BT Hotspots!

gg30340 — Tue, 15 Nov 2022 21:26:35 GMT

I suggest that you read the following link that might give you an insight into what BTWifi is.

What is BT Wi-fi and how do I get it? | BT Help

Because the vast majority of the BTWifi hotspots are transmitted from BT customers BT hubs it is entirely up to each person whether or not their BT hub transmits the signal and in return for allowing their hub to be used as a hotspot they can use other BTWifi hotspots free of charge.

As previously stated, BT customers can opt out of allowing their hub to be used for BTWifi. It is also the case that if the BTWifi signal becomes faulty from a particular hotspot BT have no way of knowing there is a problem with the BTWifi signal from a particular hotspot or compelling the customer to allow BT access to their BT hub to fix the problem.

As you stated " connect fine albeit at a slower speed" when asked if you can connect to your own BTWifi signal from your own BT hub it would appear that the method in which you are connecting is obviously working so it may be that the hotspot(s) you were/are trying to connect to is not working correctly and as such it is not allowing any connections and you may want to try one of the remaining 4,999,998 hotspots.

I will now leave you to allow your beard to grow even longer and for you to enjoy your retirement with happy visits from your kids as they either move onto higher education or gainful employment.

Re: Wi-Fi Access to 5 million BT Hotspots!

chudofbroady — Tue, 15 Nov 2022 22:17:11 GMT

So in conclusion BT Wifi is **bleep**, simplez.

Re: Wi-Fi Access to 5 million BT Hotspots!

imjolly — Tue, 15 Nov 2022 22:21:30 GMT

I find BTWIFI works without a problem and it seems odd that you can get connected to the BTWIFI network on your own hub but cannot connect when out and about. Are you using iPhone or Android

Have you tried connecting to BTWIFI when out without using the app?

Re: Wi-Fi Access to 5 million BT Hotspots!

gg30340 — Tue, 15 Nov 2022 22:54:28 GMT

@chudofbroady wrote:

So in conclusion BT Wifi is **bleep**, simplez.

That is your conclusion not that of the many people who use it successfully day in and day out.

I suspect that there is user error involved especially because you have stated that you managed to connect to your own BTWifi signal.

Re: Wi-Fi Access to 5 million BT Hotspots!

chudofbroady — Sun, 18 Dec 2022 20:25:20 GMT

Yes it is MY and millions of others conclusion.

I have paid for BT wi-fi and cannot access it and nobody at BT can fix is, is interested or cares.

But of course like all the other major players they are very quick to take my money, shame they dont provide the service I pay for but not unexoected.

Re: Wi-Fi Access to 5 million BT Hotspots!

chudofbroady — Sun, 18 Dec 2022 20:31:46 GMT

Why would I try to connect to Bt wifi without the app? Whats the point in having an APP?

Re: Wi-Fi Access to 5 million BT Hotspots!

chudofbroady — Sun, 18 Dec 2022 20:36:59 GMT

Instead of being cast-off by BT I have even attempted to complain to the ombudsman that's another process that is not straight forward and so time consuming. There should just be one page where you enter your complaint, cilick and send button and job done. I don't want to be bogged down with usernames and passwords that are irrelevant and play no part of my complaint. All this is done to dissuade paying customers from complaining when they don't get what they pay for.

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