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Xbox Gamepass Cancelled incorrectly

lewty999 — Wed, 21 Dec 2022 23:46:28 GMT

My Xbox gamepass has been cancelled yet it still has till June 23 to run. Xbox won’t let me reenable it and when I go to the BT app it says it’s already enabled so no options to reconnect it.

desperate to play “ high on life”

can anyone help.

Re: Xbox Gamepass Cancelled incorrectly

NeilO — Thu, 22 Dec 2022 10:08:01 GMT

Hi @lewty999 Thanks for posting, I'm really sorry to see there's an issue with your Xbox gamepass. I'll send you a private message in a moment so you can send over your details to the moderation team and we'll raise a case for that to be fixed.

Neil

Re: Xbox Gamepass Cancelled incorrectly

lewty999 — Sat, 14 Jan 2023 11:54:59 GMT

This has been going on since October and I raised this issue on 22/12 and no one has done anything.

really poor.

Just tried to call but you just get a bot and I can’t get to speak to a person.

beyond frustrating. I won’t be staying with by if this is the level of care.