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Something went wrong

gird1888 — Fri, 30 Dec 2022 23:08:15 GMT

Hi,

I keep getting a something went wrong message when trying to log on to the My BT app.

Re: Something went wrong

DanielS — Sat, 31 Dec 2022 16:04:08 GMT

Hi @gird1888,

Thanks for posting up your question.

Can you log into https://www.bt.com/mybt ok with your details?

Have you ever been able to use the MyBT app?

Thanks
DanielS

Re: Something went wrong

gird1888 — Sun, 01 Jan 2023 21:16:40 GMT

I can log into the website, and I have previously been able to use the app.

Re: Something went wrong

DavidM — Mon, 02 Jan 2023 09:42:22 GMT

Thanks for getting back @gird1888 .

We'll need to take a closer look at this for you so please check your inbox for my message and drop me a reply. If you can include a screen shot of what you're seeing it will help.

Cheers

David