This topic

Public BT Wi-Fi opt out - mod please assist

besmirched — Sat, 03 Dec 2022 13:24:35 GMT

Hi, I like to have the public BT Wifi on my Smart Hub 2 opted out. This has been fine for a long time, I vaguely recall requiring assistance at some point in the past where I think a mod sorted this for me.

On the Smart Hub 2 status webpage, at the bottom where it says Public BT Wifi, this used to say Not Active. I have noticed this last week that it now says Active and I can see an open SSID when I scan for networks on my mobile devices.

I did try the opt out option on the MyBT webpage but this doesn’t do anything. I would appreciate it if a mod could opt me back out of this please.

I recently had issues with our SkyQ box losing internet connection and had to resort to power cycling the BT Smart Hub 2 to get SkyQ connected again - might not be related, but I suspect this power cycling may have triggered the public wifi status to reactive.

Re: Public BT Wi-Fi opt out - mod please assist

Les-Gibson — Sat, 03 Dec 2022 15:20:57 GMT

More likely it's the 5Ghz channel setting on the SH2, Sky Q uses ch36 and I bet your SH2 does as well.

Select another channel on the SH2

Re: Public BT Wi-Fi opt out - mod please assist

besmirched — Sun, 04 Dec 2022 18:45:21 GMT

Cheers, I have just done this now so hopefully that resolves the conflict with SkyQ.

I would still appreciate a mod to lend a hand and opt-out of Public BT WiFi on my Smart Hub 2. I just tried the opt-out webpage again, this time via. PC - previously only tried it via. mobile - but this page still doesn't go anywhere.

Re: Public BT Wi-Fi opt out - mod please assist

Les-Gibson — Sun, 04 Dec 2022 18:57:13 GMT

It seems that you're not alone, Re: Hot Spot active - not wanted - Page 2 - BT Community

Perhaps @DanielS can help you out

Re: Public BT Wi-Fi opt out - mod please assist

licquorice — Sun, 04 Dec 2022 18:58:00 GMT

I did report the broken web page a month ago, but as usual with BT, nothing has been done about it.

https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Unable-to-disable-BT-Wi-Fi/td-p/2257928

The mods do their best but are at the mercy of the relevant teams to fix problems

Re: Public BT Wi-Fi opt out - mod please assist

gg30340 — Sun, 04 Dec 2022 22:26:33 GMT

I have notified the moderators of the forum about your opt out of BTWifi problem. Once they have read this they may be able to help. They are very busy at present so it can take up to 24 hours for them to contact you. They will do this by posting on this thread.

Re: Public BT Wi-Fi opt out - mod please assist

JohnC2 — Mon, 05 Dec 2022 08:09:55 GMT

Hi @besmirched, sorry you're not able to opt out of the wifi.

I've sent you a Private Message so you can get in touch with us and we'll be happy to help you with this.

Cheers

John

Re: Public BT Wi-Fi opt out - mod please assist

besmirched — Fri, 09 Dec 2022 04:43:41 GMT

Thanks for assist. Had a BT callback yesterday and opt out is now sorted.

Re: Public BT Wi-Fi opt out - mod please assist

licquorice — Fri, 09 Dec 2022 11:31:44 GMT

The web page, however, is of course still broken and just goes round in a loop.

Re: Public BT Wi-Fi opt out - mod please assist

licquorice — Tue, 13 Dec 2022 09:06:12 GMT

Still broken.

Re: Public BT Wi-Fi opt out - mod please assist

NeilO — Tue, 13 Dec 2022 09:22:27 GMT

Hi @licquorice I just followed the steps to Opt-out and it appears to have worked. It did bring me back to the home page but when I follow the steps again it gave me the option to set it up.

Neil

Re: Public BT Wi-Fi opt out - mod please assist

licquorice — Tue, 13 Dec 2022 09:41:21 GMT

Hi @NeilO I can't get to any options to opt out, this page just loops. Tried it with Chrome, Firefox and Opera. I think @RobbieMac saw the same thing.

Re: Public BT Wi-Fi opt out - mod please assist

gg30340 — Tue, 13 Dec 2022 09:54:45 GMT

I had previously opted into BTWifi, although I never use it, but on checking because of this thread I am now not opted in and when I tried to opt back in I get the above screen and then it just loops.

I have no interest in being opted back in so I do not want any assistance with this. I was only trying the system to see if the problem was wide spread.

Re: Public BT Wi-Fi opt out - mod please assist

NeilO — Tue, 13 Dec 2022 10:35:38 GMT

Thanks @licquorice That's the opt-in page, I'll get that raised now.

Neil

Re: Public BT Wi-Fi opt out - mod please assist

licquorice — Tue, 13 Dec 2022 10:41:41 GMT

Thanks @NeilO

Re: Public BT Wi-Fi opt out - mod please assist

Les-Gibson — Tue, 13 Dec 2022 10:54:36 GMT

I just thought I'd try the opposite to that which @licquorice tried, i.e. I was opted in and I decided to try opting out just to see if it worked and it did but for one thing.

Upon confirming that I wished to proceed and opt out, my screen flashed very quickly a couple of times and I was returned to Your homepage | My BT in an instant, there was no warning that I would be unable to use BT Wi-Fi if I proceeded and no confirmation that I had successfully opted out, it was only by going back in that I was able to confirm that I had opted out.

The hotspot itself is still active but I believe this can take up to 28 days to switch off?

Re: Public BT Wi-Fi opt out - mod please assist

licquorice — Tue, 13 Dec 2022 10:59:59 GMT

@Les-Gibson I don't get to the screen to make a choice. The screen I posted just loops.

Re: Public BT Wi-Fi opt out - mod please assist

Les-Gibson — Tue, 13 Dec 2022 11:35:10 GMT

@licquorice

The screens may be different but my point, which I acknowledge I did not make as clearly as I thought I had, is that we both encountered failure at the same stage.

Effectively this page appears to be a toggle; notwithstanding the statement you made, that fact that you were presented with the screen you posted suggests that you were already opted out and so the only option open to you was to opt in, hence the screen you saw.

I on the other hand was already opted in and so my only option was to opt out, hence I saw the screen below.

Re: Public BT Wi-Fi opt out - mod please assist

Les-Gibson — Fri, 16 Dec 2022 19:25:13 GMT

@NeilO

A few days ago I opted out of BT Wi-Fi and the BT Wi-Fi X SSID disappeared the same day, am I correct in thinking that the BT Wi-Fi SSID, which continues to be broadcast, should also have switched off ?

Re: Public BT Wi-Fi opt out - mod please assist

NeilO — Mon, 19 Dec 2022 12:03:36 GMT

Hi @Les-Gibson it can take up to 30 days for the Hub to stop broadcasting the BT Wifi SSID after opting out.

Thanks

Neil