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Re: BT cloud withdrawn

reidinho — Wed, 11 Jan 2023 12:44:54 GMT

Ive had the cloud service for years, but have now been sent an email saying it would be withdrawn because I’ve cancelled my bt account? At the end of last year I’ve recontracted on another 24 month contract. Can you help sort this out?

Re: BT cloud withdrawn

JohnC2 — Wed, 11 Jan 2023 12:53:05 GMT

Hi @reidinho. welcome back and sorry you've received this email.

Does the email mention the BTID linked to the Cloud account? If so is that your current BTID?
It could be that if you had a previous account using a different BTID is getting deleted. Post back and let me know.

Cheers

John

Re: BT cloud withdrawn

reidinho — Wed, 11 Jan 2023 13:21:45 GMT

Hi @JohnC2

@as far as I’m aware I’ve only got one btid. When I log in with my current one, it doesn’t allow me to access saying it’s unavailable

Re: BT cloud withdrawn

JohnC2 — Wed, 11 Jan 2023 13:58:58 GMT

Hi @reidinho, thanks for looking into that for me. I've sent you a Private Message so you can get in touch with us and we'll be happy to help you with this.

Cheers

John