This topic

App not connecting to camera

Ragnar — Mon, 16 Jan 2023 20:10:53 GMT

This afternoon my app has decided it won't connect to my camera in my little ones room.

I've tried uninstalling the app, turning it off at the wall and the device, deleting the camera and re-linking it, resetting the wifi and all I'm getting is connection error.

Our monitor is still working but the app is useless now. Any advice anyone? Only happened this afternoon.

Re: App not connecting to camera

Anonymous — Mon, 16 Jan 2023 20:30:54 GMT

Looks like you're not the only one:

https://community.bt.com/t5/BT-Devices/BT-Smart-Controls-App/td-p/2273442/jump-to/first-unread-message

Glitch in the Matrix? If it's still down in the morning try 0808 100 0255 after 09:00.

Re: App not connecting to camera

Ragnar — Mon, 16 Jan 2023 20:37:19 GMT

Mmm interesting. Wonder why it's not working. Hopefully we can get some answers

Re: App not connecting to camera

DavidM — Wed, 18 Jan 2023 09:43:12 GMT

Hi @Ragnar and welcome to our community.

Did you call the number @Anonymous posted? Has this been sorted?

Cheers

David

Re: App not connecting to camera

Ragnar — Wed, 18 Jan 2023 09:45:13 GMT

Hi @DavidM

Thabks for the message. As of yesterday morning it has been now sorted.

I shall mark this as now resolved

Re: App not connecting to camera

DavidM — Wed, 18 Jan 2023 09:52:41 GMT

Thanks for that @Ragnar

Cheers

David