https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BTID-keeps-directing-to-my-email-so-I-can-t-access-my-account/m-p/2275032#M48682 <P>Can anyone help to resolve this issue so that I can access more than just my emails - I need to manage my bills etc but I cannot access them! So frustrating!</P><P>Thanks</P> Wed, 25 Jan 2023 10:24:57 GMT SDH700 2023-01-25T10:24:57Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BTID-keeps-directing-to-my-email-so-I-can-t-access-my-account/m-p/2275032#M48682 <P>Can anyone help to resolve this issue so that I can access more than just my emails - I need to manage my bills etc but I cannot access them! So frustrating!</P><P>Thanks</P> Wed, 25 Jan 2023 10:24:57 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BTID-keeps-directing-to-my-email-so-I-can-t-access-my-account/m-p/2275032#M48682 SDH700 2023-01-25T10:24:57Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BTID-keeps-directing-to-my-email-so-I-can-t-access-my-account/m-p/2275041#M48683 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/311689">@SDH700</a>, welcome to the forum and thanks for posting.&nbsp;<BR /><BR />Please double check that the email address you're using is registered as your BTID.&nbsp;<A href="https://www.bt.com/help/account-and-billing/what-is-a-bt-id-and-how-can-i-get-one-#:~:text=A%20BT%20ID%20is%20the,all%20your%20BT%20services%20online." target="_blank">What is a BT ID and how can I get one? | BT Help</A>.&nbsp;You may have set up our BTID with a different email address and that would mean you can only access your BT email account with this login.&nbsp;</P> <P>Cheers</P> <P>John</P> Wed, 25 Jan 2023 11:28:37 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BTID-keeps-directing-to-my-email-so-I-can-t-access-my-account/m-p/2275041#M48683 JohnC2 2023-01-25T11:28:37Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BTID-keeps-directing-to-my-email-so-I-can-t-access-my-account/m-p/2275064#M48687 <P>Yes I am using the correct email address. It sometimes flashes up the BT dashboard but then immediately defaults to the mail tab and won't let me open MyBT and access the account.</P> Wed, 25 Jan 2023 13:39:48 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BTID-keeps-directing-to-my-email-so-I-can-t-access-my-account/m-p/2275064#M48687 SDH700 2023-01-25T13:39:48Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BTID-keeps-directing-to-my-email-so-I-can-t-access-my-account/m-p/2275077#M48688 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/311689">@SDH700</a>, thanks for confirming that. Please message the&nbsp;<A href="https://www.bt.com/help/contact-bt/account-and-billing/broadband" target="_blank" rel="noopener">Broadband Billing Chat</A>&nbsp;team and they'll be able to resolve this for you.</P> <P>Cheers</P> <P>John</P> Wed, 25 Jan 2023 14:12:41 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BTID-keeps-directing-to-my-email-so-I-can-t-access-my-account/m-p/2275077#M48688 JohnC2 2023-01-25T14:12:41Z