This topic

Can't Opt Out BT Wi-FI

rumburake — Thu, 02 Feb 2023 12:10:45 GMT

I used to be able to opt out from BT Wi-Fi but they keep re-enabling it.

Now I can't find the option to opt out anymore. It used to be here: https://www.bt.com/help/broadband/how-do-i-opt-out-of-bt-wi-fi-

But now I can't find any related settings. There isn't a Inclusive Extras anymore. I have a BT ID, not a BT Yahoo mail account.

I have a FTTC 80/20 they call it "BT Halo 1 broadband" now out of contract, and an old BT Smart Hub.

Anyone knows how to turn that off pls?

Re: Can't Opt Out BT Wi-FI

rumburake — Thu, 02 Feb 2023 12:42:06 GMT

Actually I found it... it's now in My Products somewhere at the bottom:

However it doesn't work, it says that it's opted out:

I tried the BT Wi-Fi Android app and it also says I'm opted out.

But when I look at the hub, BT Wi-Fi is on:

Re: Can't Opt Out BT Wi-FI

rumburake — Thu, 02 Feb 2023 12:51:34 GMT

It gets even better, I tried to opt in on the page above, so I check the box and click the button "Set up now" but all I get is the same page again.

So basically it's officially opted out and can never use it, but in fact the router is active all the time (when it works!).

Re: Can't Opt Out BT Wi-FI

Anonymous — Mon, 06 Feb 2023 11:23:23 GMT

I have the exact same issue too, it's quite embarrassing for a company like BT/EE to have such a broken terrible website, I came from Plusnet (their "budget" company) and their website worked flawlessly.

Re: Can't Opt Out BT Wi-FI

Les-Gibson — Mon, 06 Feb 2023 11:30:50 GMT

I wouldn't take the slightest bit of notice of that website.

I opted out a few months ago and the BT Wi-Fi X SSID disappeared almost immediately but the BT Wi-Fi SSID remains to this day.

Now the website tells me that I need to opt in whereas the BT app and my hub both tell me that I am opted in and indeed I can still connect when I'm out and about.

In short, someone has made a right pigs ear of editing a simple bit of HTML coding

Re: Can't Opt Out BT Wi-FI

Anonymous — Mon, 06 Feb 2023 11:35:44 GMT

I did check the SSID's too, both "BTWi-Fi" and BTWifi-X" are broadcasting, very annoying

Re: Can't Opt Out BT Wi-FI

rumburake — Mon, 29 May 2023 10:51:44 GMT

I checked again today and it seems it changed to my advantage:

the BT Wifi app works now and says it will connect automatically (I don't have a BT-Wifi hotspot around yet)
the BT Hub still says BT-Wifi is Active (but it's not)
the BT-Wifi website Opt-In button still doesn't work 🤡