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BT Cloud Storage reduced

simona1 — Wed, 01 Feb 2023 15:52:38 GMT

Hello,

After receiving an email a few weeks ago stating our cloud storage would be cancelled in 30 days our BT Cloud storage appears to be reduced from the 1TB we have had access to. We have not changed our products, or cancelled our service.

I have made several attempts to call and use the online chat help which hasn't provided a solution.

On the mobile app I can see we have the usual 1TB but on the OS desktop app there are messages stating we are out of storage. We have tried to uninstall the desktop app several times using the uninstall but still arrive at the out of storage message.

Any pointers, or a contacts would be gratefully received.

Simon

Re: BT Cloud Storage reduced

NeilO — Wed, 01 Feb 2023 17:25:38 GMT

Hi @simona1 welcome to the community and thanks for posting, I'm sorry to see you're getting that message the BT Cloud storage has been reduced on the desktop app.

I'll send you a private message in a moment so you can get in touch with the moderation team and we'll be happy to raise a case with our BT Cloud experts.

Thanks

Neil

Re: BT Cloud Storage reduced

simona1 — Tue, 07 Feb 2023 15:48:45 GMT

Thanks for your help, after the referral to tech this is now sorted.

Re: BT Cloud Storage reduced

NeilO — Tue, 07 Feb 2023 16:04:20 GMT

@simona1 I'm glad that's been sorted.

Neil