https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/New-fibre-broadband-customer-Access-to-BT-WiFi/m-p/2278190#M48801 <P>I am a BT landline customer already, but have applied for a BT fibre broadband account. The order is in process, but it will be a few weeks until I am connected up at home.</P><P>The BT site states that I should immediately have access to the BT Wifi network when I am out and about, even before I am fully set up at home.</P><P>When I look at the account page, there is a little green tick next to the BT Wifi service.</P><P>However, when I try to connect to the BT Wifi hotspot on my mac which appears in my available networks, I get a 'Username/Password' error and i cannot connect.</P><P>Any ideas what the issue might be? - I have tried phoning their helpline, but the guy on the other end was not able to help [or perhaps understand fully the issue I am having].</P> Tue, 14 Feb 2023 17:36:16 GMT Fergustus 2023-02-14T17:36:16Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/New-fibre-broadband-customer-Access-to-BT-WiFi/m-p/2278190#M48801 <P>I am a BT landline customer already, but have applied for a BT fibre broadband account. The order is in process, but it will be a few weeks until I am connected up at home.</P><P>The BT site states that I should immediately have access to the BT Wifi network when I am out and about, even before I am fully set up at home.</P><P>When I look at the account page, there is a little green tick next to the BT Wifi service.</P><P>However, when I try to connect to the BT Wifi hotspot on my mac which appears in my available networks, I get a 'Username/Password' error and i cannot connect.</P><P>Any ideas what the issue might be? - I have tried phoning their helpline, but the guy on the other end was not able to help [or perhaps understand fully the issue I am having].</P> Tue, 14 Feb 2023 17:36:16 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/New-fibre-broadband-customer-Access-to-BT-WiFi/m-p/2278190#M48801 Fergustus 2023-02-14T17:36:16Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/New-fibre-broadband-customer-Access-to-BT-WiFi/m-p/2278192#M48802 <P><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/312289">@Fergustus</a>&nbsp;</P> <P><A href="https://www.btwifi.co.uk/help/" target="_blank">https://www.btwifi.co.uk/help/</A></P> <P>You use your BTID details,</P> Tue, 14 Feb 2023 17:42:10 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/New-fibre-broadband-customer-Access-to-BT-WiFi/m-p/2278192#M48802 Keith_Beddoe 2023-02-14T17:42:10Z