This topic

Public Wi-fi opt out loop

Tster — Wed, 11 Jan 2023 13:27:04 GMT

Hi All,

I have newly installed fibre and I am trying to opt out of the public wifi, I cant seem to do this on the profile, it just gives me to option to "set up now" but my router shows the public section as active, I just want to turn this off but cannot find anywway?

I have tried a few browsers but no luck.

Re: Public Wi-fi opt out loop

Dippu — Wed, 11 Jan 2023 13:42:54 GMT

The "Public Wi-Fi" Opt in is the default on your new Hub.

You could try "Set-up Now" (even though you are Opted in) and wait for a couple of hours then you should get the option to "Opt out" in your profile.

Once Opted out, it could take 48 hours or longer to show up in your hub.

Re: Public Wi-fi opt out loop

Tster — Wed, 11 Jan 2023 13:56:55 GMT

Thats the problem though, if i click "agree to terms" and then the "setup now" button it doesnt do anything, it just loops back to the original page for me to tick them again.

Tried it on 3 browsers, my phone and a tablet.

Re: Public Wi-fi opt out loop

JohnC2 — Wed, 11 Jan 2023 14:11:46 GMT

Hi @Tster, welcome to the forum and thanks for posting.

Sorry that you're unable to opt out of the wifi. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you resolve this.

Cheers

John

Re: Public Wi-fi opt out loop

Tster — Sun, 15 Jan 2023 14:52:35 GMT

Still awaiting resolution but have replied, thank you.

Re: Public Wi-fi opt out loop

DanielS — Sun, 15 Jan 2023 16:06:09 GMT

Thanks @Tster.

I can see that @DavidM has picked this up for you. He has contacted one of our teams to get this fixed for you. As soon as he gets an update, he will get in touch with you.

Thank you
DanielS

Re: Public Wi-fi opt out loop

Tster — Fri, 27 Jan 2023 18:18:25 GMT

12 days later and still no opt out? Surely this is a simple request, why does it take so long?

Re: Public Wi-fi opt out loop

DanielS — Fri, 27 Jan 2023 20:31:58 GMT

Hi @Tster,

As @DavidM made you aware, it can take up to 30 days for it to be fully turned off. I can understand that it's not ideal for you but this is how our systems have been set up to manage it.

Thanks
DanielS

Re: Public Wi-fi opt out loop

Tster — Tue, 14 Feb 2023 20:54:24 GMT

30 day sstill nothing? Gee how hard can this be to get some assistance?

Re: Public Wi-fi opt out loop

JohnC2 — Wed, 15 Feb 2023 08:50:55 GMT

Hi @Tster, sorry that you're still not showing as opted opt. I've sent you a Private Message so you can get back in touch and we'll get this chased up for you.

Cheers

John

Re: Public Wi-fi opt out loop

Tster — Wed, 15 Feb 2023 22:43:09 GMT

I've replied to your message John but its just asking me for all the information I provided at the start of this enquiry, I have however provided it again.

Re: Public Wi-fi opt out loop

Badgerz — Mon, 08 May 2023 21:56:52 GMT

Im having the oposit problem.

im trying to opt back inti BT WIFI, however everytime i tick the box and submit the screen refreshes and the box is empty again, ive tried for 3 weeks. on several browsers, its just a neverending loop

Re: Public Wi-fi opt out loop

Carlusha — Tue, 09 May 2023 08:36:19 GMT

@Badgerzwrote:
Im having the oposit problem.

im trying to opt back inti BT WIFI, however everytime i tick the box and submit the screen refreshes and the box is empty again, ive tried for 3 weeks. on several browsers, its just a neverending loop

You're jumping into an old topic that hasn't updated for 3 months. To get "noticed" you really ought to post a NEW topic.