https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-web-protect/m-p/2281204#M48870 <P>Web protect and parental controls need to be changed from MYBT not from the hub manager</P> Fri, 03 Mar 2023 21:04:07 GMT imjolly 2023-03-03T21:04:07Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-web-protect/m-p/2281180#M48869 <P>Hi,</P><P>I got a BT home hub yesterday and set it up but BT web protect won’t switch off, I tried last night and today and still nothing. Also BT parental controls won’t activate. Everything else seems fine, could anyone help please?</P> Fri, 03 Mar 2023 18:50:06 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-web-protect/m-p/2281180#M48869 Alick75 2023-03-03T18:50:06Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-web-protect/m-p/2281204#M48870 <P>Web protect and parental controls need to be changed from MYBT not from the hub manager</P> Fri, 03 Mar 2023 21:04:07 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-web-protect/m-p/2281204#M48870 imjolly 2023-03-03T21:04:07Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-web-protect/m-p/2281669#M48878 <P>Hi</P><P>sorry for the late reply but neither of them will switch off on the MyBT app</P> Mon, 06 Mar 2023 18:57:14 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-web-protect/m-p/2281669#M48878 Alick75 2023-03-06T18:57:14Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-web-protect/m-p/2281670#M48879 <P>Don't use the app. Log on using a web browser and go to My Products &gt; Broadband &gt; BT Web Protect.</P> <P><A title="MyBT" href="https://home.bt.com/login/loginform?TYPE=33554433&amp;REALMOID=06-f1aca0f0-9277-1028-a2aa-843bdb4e0000&amp;GUID=&amp;SMAUTHREASON=0&amp;METHOD=GET&amp;SMAGENTNAME=$SM$9nQJ4Be0EvBixOf1zhhahlWz9nftDMOD5NGaUXiQPgG1CIiFepxUC7J3g%2bmwgSKmzUaulZgSyOPIB0HZ3%2f7lh6MrK60Pz5vQ&amp;TARGET=$SM$HTTPS%3a%2f%2fhome%2ebt%2ecom%2fss%2fSatellite%2fsecure%2floginforward%3fsite%3dbtcom%26view%3dmybt%26redirectURL%3dhttps$%3A$%2F$%2Fmy%2ebt%2ecom$%2Fmybt" target="_blank" rel="noopener">MyBT</A>&nbsp;</P> Mon, 06 Mar 2023 19:17:00 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-web-protect/m-p/2281670#M48879 gg30340 2023-03-06T19:17:00Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-web-protect/m-p/2281893#M48896 <P>Thanks that seem to have worked</P> Tue, 07 Mar 2023 22:19:09 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-web-protect/m-p/2281893#M48896 Alick75 2023-03-07T22:19:09Z