This topic

Opt Out of btwifi x hotspots

Snuggiduck — Thu, 09 Mar 2023 19:59:01 GMT

So I recently took over my fathers account since he died, and i know he had issues with this himself when he first got his bt home hub, and they opted him out after he made a formal complaint, it took MONTHS.

BT have sent me a new smarthub2 - fantastic, or so i thought ...

This hub is broadcasting 2 hotspots BTWIFI with no password needed and BTWifiX. The account has opted out of this years ago and when they migrated the account to my own, it is still opted out... meaning i cannot use the BT-WIFI app and use other peoples hotspots, but they can use mine.

I spent most of yesterday trying to figure out the issue with a customer service advisor who made me yet another account and migrated me onto that, since the opt in page (which after opting in you can opt out) just loops on every single browser on pc and mobile, and from looking at the forum has been broken since 2020.

Now my question is... Since this is not active on my account will the hub update and remove the 2 hotspots? Or do i have to opt in again to opt out to get it to remove it? Or am i stuck offering randoms free internet despite no benefit to myself because i cant actually use it!

Re: Opt Out of btwifi x hotspots

Les-Gibson — Thu, 09 Mar 2023 20:39:16 GMT

In my experience BT WiFi is nigh on impossible to opt out of.

I opted out of it a few months ago, my hub stopped broadcasting BTWifi-X almost immediately but continued to broadcast BTWiFi.

Today BTWiFi-X is back but according to the BT website I am still opted out, The mind boggles

Re: Opt Out of btwifi x hotspots

Snuggiduck — Thu, 09 Mar 2023 20:42:18 GMT

I know my father had to make a formal complaint years ago to get it removed, which it did go after 2 months!! Its 100% off on my account but both are there, It's just a big joke really.

Re: Opt Out of btwifi x hotspots

licquorice — Thu, 09 Mar 2023 21:45:46 GMT

I have absolutely no idea why folks get so stressed about something that is of no consequence to them. It is totally secure from your own network, only uses a tiny proportion of your bandwidth on the extremely rare occasion that someone is using it and none at all if there is none to spare as the customer has priority over the bandwith.

Re: Opt Out of btwifi x hotspots

Snuggiduck — Thu, 09 Mar 2023 21:50:24 GMT

Please enlighten me why I should allow bt to sell my internet that I pay for, for absolutely nothing in return. I can't even use the service myself because I'm opted out. Have you seen the prices they charge for others to use people's internet.

So unless you can come up with a reason as to why bt have chosen not to fix their broken website for 3+ years I dont see why you're commenting.

Re: Opt Out of btwifi x hotspots

licquorice — Thu, 09 Mar 2023 21:57:54 GMT

I'm commenting on the irrational outrage that people have for somebody else using something they are not using themselves.

I have complained about the broken website on countless occasions, but that is a different matter.

Re: Opt Out of btwifi x hotspots

Snuggiduck — Thu, 09 Mar 2023 22:09:04 GMT

Once again it's not irrational. Bt is selling access to others internet hotspots and giving nothing in return. I have it off because I live next to a pub and Airbnb and quite frankly no thanks, I'm not supplying others their internet especially if I'm not getting anything for it, yet bt is happy to take money off of me for it and charging others to use it too.

It is opted out on my account for years so it shouldn't even be broadcasting at all...it's only because BT force new hubs to broadcast it automatically it's on. Which quite frankly is a con.

I only ended up with a new hub because BT forced me to go digital voice only upon transferring my dead father's account into my name. They changed it all without informing me leaving me without a landline because I had an old hub.

So quite frankly the incompetence of bt is pretty high at the moment in my eyes.

Re: Opt Out of btwifi x hotspots

Les-Gibson — Fri, 10 Mar 2023 08:30:24 GMT

@licquorice

The only reason I opted out was because I couldn't believe all of the difficulty some forum users were reporting trying to do just that so I tried it for myself and then found that no matter how many times I checked that {expletive} checkbox, I couldn't opt back in again so I decided to forget it (or perhaps a similar phrase).

I now find myself in that halfway house where the BT website offers me the option to opt-in but my hub is behaving as if I am already opted in.

Not a big deal admittedly but irritating non the less.

Re: Opt Out of btwifi x hotspots

NeilO — Fri, 10 Mar 2023 08:31:41 GMT

Hi @Snuggiduck welcome to the community and thanks for posting, I'm sorry your Hub has started transmitting the BT wifi signal after the Hub was changed. I'll send you a private message in a moment so you can get in touch with the moderation team and we'll be happy to raise a case with the BT wifi team.

@licquorice I've chased the BT Wifi website issue again this morning.

Thanks

Neil

Re: Opt Out of btwifi x hotspots

licquorice — Fri, 10 Mar 2023 08:34:56 GMT

@NeilO I think you need a bigger baseball bat 😃😃😃

Re: Opt Out of btwifi x hotspots

NeilO — Fri, 10 Mar 2023 10:01:57 GMT

@licquorice if only that would work 🤣

Re: Opt Out of btwifi x hotspots

Snuggiduck — Mon, 13 Mar 2023 10:41:30 GMT

Mine has been resolved now, both hotspots have stopped broadcasting today! Horray! I guess it updated itself or someone within bt sorted it after my complaint.

Re: Opt Out of btwifi x hotspots

EricT — Sun, 15 Oct 2023 22:34:47 GMT

I had the problem that opting out on the website did not stop the BTWiFi and BTWiFi-X SSIDs continuing to run. In my case I had made various tweaks to the router to feed an external router. I had turned off the the normal main user SSID on both 2.5 and 5 GHz bands. I had changed the admin password. I had changed the local network address range from 192.168.1.0/24 to 192.168.101.0/24. I had added a DMZ address.

I used the Factory Reset button on the router, and as soon as I started it, it had its default BT configured user SSIDs and no BTWiFi SSIDs.

I suspect that some of the configuration changes I had made prevented the the remote control of the BTWiFi feature.

Having redone all my configuration changes, I opted back in on the website - and that did not start up the BTWiFi SSIDs, just the BTHub6-???? main SSID,

So my suggestion is that if the router BTWiFi state is stuck out of sync with your opt in/out state on the website, try a factory reset on the router (after noting any personal configuration setting so you can put them back.)