This topic

Xbox ultimate

Lukdz — Fri, 07 Apr 2023 09:05:41 GMT

Hi, I got an email to activate the pass and that I should do it through the content manager on my bt but it's not there. I read some other threads here and people had this issue before. I can see add now under landline, by sport etc, but I can't see Xbox pass. Thanks

Re: Xbox ultimate

imjolly — Fri, 07 Apr 2023 09:14:31 GMT

here is a similar post which may help

https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/MY-BT-has-no-Content-Partners-for-Xbox-Ultimate-Game-Pass/m-p/2287073#M49073

Re: Xbox ultimate

NeilO — Fri, 07 Apr 2023 09:37:52 GMT

Hi @Lukdz welcome to the community and thanks for posting, I'm sorry to see you're having problems activating your game pass.

It won't show on the MyBT app so you need to log in using a web browser. Make sure that it's the correct account number showing on the top right of the webpage. If you're a returning customer and had a different account number previously you should be able to choose the new account number from the drop-down.

Let me know if that works.

Thanks

Neil

Re: Xbox ultimate

Lukdz — Fri, 07 Apr 2023 09:54:20 GMT

Forgot to mention, I am looking at the browser not the app. Still not there.

Re: Xbox ultimate

NeilO — Fri, 07 Apr 2023 10:03:50 GMT

@Lukdz is the account number correct?

Neil

Re: Xbox ultimate

Lukdz — Fri, 07 Apr 2023 10:57:20 GMT

It's not a number that I got through when I ordered my broadband. So no not the same I guess? This is the only time I ever got anything from BT so no chance I'm logged in into my other account etc.

Re: Xbox ultimate

NeilO — Fri, 07 Apr 2023 11:06:41 GMT

@Lukdz can you try adding the new account number in the 'your details', account section of MyBT?

Thanks

Neil

Re: Xbox ultimate

Lukdz — Fri, 07 Apr 2023 11:52:07 GMT

I can't see where I can do that. Do you mean add now in products section? It's so not intuitive..

Re: Xbox ultimate

NeilO — Fri, 07 Apr 2023 13:11:01 GMT

@Lukdz You need to click 'your details' a the top of the webpage. Then click 'account' and on that page, it gives you the option to add an account number if it's missing.

Thanks

Neil

Re: Xbox ultimate

NeilO — Fri, 07 Apr 2023 14:51:17 GMT

@Lukdz were you able to add the new account number?

Neil

Re: Xbox ultimate

Lukdz — Fri, 07 Apr 2023 17:36:21 GMT

Hey there, I can't see a place to add an account number unfortunately. I clicked through all of the options.

Re: Xbox ultimate

DanielS — Fri, 07 Apr 2023 18:45:37 GMT

Hey @Lukdz,

I am sorry that it's not showing up for you.

I think it would be best if one of our team looked into this for you. I'm sending you a private message that you can reply back to us on.

Thanks
DanielS

Re: Xbox ultimate

Lukdz — Sun, 09 Apr 2023 21:32:52 GMT

Thank you, replied. Also, I don't know if this is related, but I can never login to the mybt app. It always goes into something went wrong retry error message after logging in.

Re: Xbox ultimate

NeilO — Mon, 10 Apr 2023 08:30:42 GMT

Hi, @Lukdz it probably is related, thanks for sending over your details we'll get back to you in the next couple of days.

Thanks

Neil

Re: Xbox ultimate

NeilO — Wed, 12 Apr 2023 12:54:15 GMT

Hi @Lukdz Thanks for allowing me to help get your BT ID issues resolved so you could activate your Xbox Game Pass.

Neil

Re: Xbox ultimate

Lukdz — Wed, 12 Apr 2023 12:57:51 GMT

All sorted, thank you for the help!