This topic

By cloud

Daveangel — Mon, 10 Apr 2023 14:46:31 GMT

Been able to backup all of my photos and videos to BT cloud for a few years and now it’s not letting me. Keeps giving me a message saying ‘Unable to backup. Sorry you can’t upload data to BT cloud’. Then goes on to say it’s either because my quota is full (not even close) or because I no longer have BT broadband (I re contracted in December). What’s going on?

Re: By cloud

RobbieMac — Mon, 10 Apr 2023 15:29:28 GMT

Hi @Daveangel

Thanks for your post and welcome back!

I am sorry for the problems you're having with BT Cloud. This is something the community won't be able to help with so I'll send you a private message in a moment so you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: By cloud

DavidM — Tue, 11 Apr 2023 13:31:21 GMT

Thanks for sending over the details @Daveangel .

I'll pick this up and will be in touch shortly.

Cheers

David

Re: By cloud

DavidM — Sat, 15 Apr 2023 07:35:58 GMT

Hi @Daveangel ,

Thanks for sending over the details. I dropped you a reply. Can you confirm if you're having this problems on all devices? Do you see the same error message on all devices? Have you tried uploading to the Cloud when connected via cable (if you're using wireless)? Do you have the same issue then?

Cheers

David