This topic

Parental controls

Shaz2018 — Wed, 12 Apr 2023 02:56:57 GMT

Hi everyone, I'm looking for help with parental controls, im not able to find them any help would be appreciated.

Thanks

Re: Parental controls

Keith_Beddoe — Wed, 12 Apr 2023 05:09:15 GMT

https://www.bt.com/help/security/parental-controls

Re: Parental controls

Shaz2018 — Wed, 12 Apr 2023 06:26:55 GMT

Thanks for your message, bug I'm not able to find manage my extras within my BT login

Re: Parental controls

Keith_Beddoe — Wed, 12 Apr 2023 06:37:15 GMT

I have asked a moderator to help.

Re: Parental controls

DavidM — Wed, 12 Apr 2023 07:10:02 GMT

Hi @Shaz2018 and welcome to our community.

Thanks for posting about the parental controls, sorry you're having a few problems. I can help. I need a few details to please check your inbox for my message and drop me a reply.

Cheers

David

Re: Parental controls

JohnC2 — Tue, 02 May 2023 18:36:34 GMT

Hi @Shaz2018, thanks for getting in touch. The issue was caused as your BTID login name was not an email address.

Once you've updated this you will be able to access the Parental Controls.
You can find out how to update your login name at: Can I change my BT ID security question and answer? | BT Help

Cheers

John