BT Cloud No Longer Available

Hamble — Sun, 16 Apr 2023 15:25:54 GMT

Hi,

Having had the BT Cloud service for a number of years, I recently encountered problems when login into the service both via the app and website. I keep getting 'BT Cloud is no longer available. Error Code UN2.

I was definitely registered prior to the Oct 22 cut off, and have read previous posts regarding this.

Is there any way I can have the service restored please?

Many thanks

Re: BT Cloud No Longer Available

RobbieMac — Mon, 17 Apr 2023 07:50:33 GMT

Hi @Hamble

Welcome to the BT Community and thank you for posting!

I am sorry for the problems you're having accessing BT Cloud. It was available to customers who took BT Broadband and registered for the Cloud service before 26th October 2022. I understand that you've said you had it set up before that date.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

This topic

BT Cloud No Longer Available

Re: BT Cloud No Longer Available