This topic

Norton Password Manager - Vault is now empty!

sandCanoe — Mon, 17 Apr 2023 21:08:00 GMT

I hated the change to Norton Password Manager.

I should not have switched.

Norton has lost all my logins and notes. My vault it totally empty. Yes I am using the same account, signing in with my mybt account.

All data is lost. This is so unbelievably inconvenient! I use the notes to store AWS credentials and other vital data.

Do backup your Vault data while you can.

Re: Norton Password Manager - Vault is now empty!

richgorman — Mon, 17 Apr 2023 22:07:50 GMT

Same here. Norton suddenly decides I have no subscription when logging in via my BT, and the browser extensions stopped working. Now it wants be to create a new vault. I can still access the old one vault via the iOS app - I'm trying not to get logged out of those otherwise that's hundreds of passwords gone.

Bring back Truekey, it was reliable unlike the integration between BT and Norton.

Re: Norton Password Manager - Vault is now empty!

Steven3 — Mon, 17 Apr 2023 22:42:53 GMT

Same thing happened to me today, complained to BT have been promised a call back to fix the problem.

Hopefully they will be able to restore my data will have to wait and see, not impressed with Norton at all.

Re: Norton Password Manager - Vault is now empty!

Steven3 — Tue, 18 Apr 2023 00:12:43 GMT

Logged in again just now and my vault has been restored everything seems to be back again hopefully everyone else is the same.

Re: Norton Password Manager - Vault is now empty!

NeilO — Tue, 18 Apr 2023 11:28:30 GMT

Hi, @Steven3 I'm glad to see your vault is working again. @sandCanoe @richgorman are you still experiencing issues?

Thanks

Neil

Re: Norton Password Manager - Vault is now empty!

sandCanoe — Tue, 18 Apr 2023 12:42:31 GMT

Mine is also restored. Phew!

If you are the one that fixed it - thank you.

And clue to the cause?

regards

Re: Norton Password Manager - Vault is now empty!

NeilO — Tue, 18 Apr 2023 14:41:14 GMT

Hi, @sandCanoe it was resolved by Norton this morning and I'm sorry for any inconvenience caused.

Thanks

Neil

Re: Norton Password Manager - Vault is now empty!

richgorman — Tue, 18 Apr 2023 16:42:35 GMT

Yes, sure enough mine is suddenly available again. Relieved that it's back, but its a worry that they can just disappear.

Re: Norton Password Manager - Vault is now empty!

JohnC2 — Tue, 18 Apr 2023 16:50:17 GMT

Hi @richgorman, thanks for checking and glad it's back for you also.

Cheers

John

Norton Password Manager - Vault is now empty! AGAIN

sandCanoe — Thu, 20 Apr 2023 16:35:01 GMT

BT and NORTON have to get this sorted.

My vault has gone again!

Re: Norton Password Manager - Vault is now empty!

sandCanoe — Thu, 20 Apr 2023 16:40:40 GMT

And they have broken it again! ........

I'm so annoyed with this!

Re: Norton Password Manager - Vault is now empty!

Steven3 — Thu, 20 Apr 2023 16:47:17 GMT

Yes, mine is broken again too just got off the phone with BT told them everything is fine, only to discover it's broken again!

Re: Norton Password Manager - Vault is now empty!

sandCanoe — Thu, 20 Apr 2023 16:49:53 GMT

and FAQ spiral in BT help is still talking about True Key! Thats very helpful.

Re: Norton Password Manager - Vault is now empty!

richgorman — Thu, 20 Apr 2023 16:58:39 GMT

Yes, once again it's not available. It's just as well this isn't a critical service.......

You could argue that not having access to any passwords pretty much means you don't have access to the internet. Maybe BT will refund the 13% they just increased bills by!

Ironically I can still get into my Truekey vault a year after that agreement stopped, doesn't help with new or changed passwords.

Re: Norton Password Manager - Vault is now empty!

sandCanoe — Thu, 20 Apr 2023 17:22:52 GMT

I just phoned BT help and they refused to handle the call. I was told I have to contact Norton.

The customer satisfaction survey sms came in before I put the phone down.. He could not wait to get me off the phone obviously.

I have tried this with Norton Already . I do not have an account with norton. If you create an account, it is not the same one as the one with the issue so they do not call back. Still waiting for norton to call me back from the first time it failed. !!!!!!!

Re: Norton Password Manager - Vault is now empty!

Steven3 — Thu, 20 Apr 2023 17:25:46 GMT

That sounds really poor I find the staff on live chat are usually pretty helpful I've got someone working on it at the moment...

Re: Norton Password Manager - Vault is now empty!

richgorman — Thu, 20 Apr 2023 17:35:53 GMT

Looks like they have fixed it again, hopefully it will last a bit longer this time.

Re: Norton Password Manager - Vault is now empty!

Steven3 — Thu, 20 Apr 2023 18:19:28 GMT

I think Norton might have done a rollback maybe @NeilO , @JohnC2 or one of the moderators can enlighten us?

Re: Norton Password Manager - Vault is now empty!

sandCanoe — Thu, 20 Apr 2023 19:22:40 GMT

My vault just became available.

I have exported my data to csv.

I will not be using the norton password manager.

Re: Norton Password Manager - Vault is now empty!

sandCanoe — Thu, 20 Apr 2023 19:52:32 GMT

HAHA. True key is still showing "PREMIUM" subscription access due to BT.

Someone at BT forgot to cancel the payments. lol.

So we moved to norton for zero reasons.