This topic

Unable to locate Game Pass offer

h1nga — Sat, 22 Apr 2023 17:42:34 GMT

I recently signed up to the Full Fibre 500 package with 6 months of game pass included for Xbox. I am unable to locate the offer in my BT account. I have tried the forum but not able the locate the offer. Can anyone help please?

Thanks, Hannah

Re: Unable to locate Game Pass offer

imjolly — Sat, 22 Apr 2023 19:15:48 GMT

Has your first bill been paid?

You need to access MYBT from browser not using app on phone

Re: Unable to locate Game Pass offer

h1nga — Sat, 22 Apr 2023 19:17:24 GMT

Hi there. Yes, first bill has been paid and I am logged into my account on my browser on the computer.

Thanks, Hannah

Re: Unable to locate Game Pass offer

imjolly — Sat, 22 Apr 2023 19:32:26 GMT

Don you see heading. Content partners

Re: Unable to locate Game Pass offer

h1nga — Sat, 22 Apr 2023 21:43:14 GMT

I don't see anything for content partners

Thanks, Hannah

Re: Unable to locate Game Pass offer

RobbieMac — Sun, 23 Apr 2023 09:51:00 GMT

Hi @h1nga

Welcome and thanks for your posts!

Sorry for the problems you're having locating the Xbox offer. When you login to your BT ID here -> www.bt.com/mybt <- scroll down the homepage and you should see something like this:

Can you double check and post back to let me know how you get on please?

Thanks,

Robbie

Re: Unable to locate Game Pass offer

h1nga — Sun, 23 Apr 2023 09:52:41 GMT

Hi Robbie -

This is what I see

Thanks,

Hannah

Re: Unable to locate Game Pass offer

RobbieMac — Sun, 23 Apr 2023 09:57:52 GMT

Thanks for checking that @h1nga

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie