This topic

Can not opt-out of BT-Wifi

quinten — Mon, 08 May 2023 09:04:44 GMT

Hi, I've just become a BT customer and my router as installed has Public WiFi as Activated. I tried to opt-out using the website, but got an error message. The router remains at Activated, so I thought maybe I can opt-in and then out again to get this to change, but I can't opt-in either on the website.

Can anyone assist?

Re: Can not opt-out of BT-Wifi

Crimliar — Mon, 08 May 2023 14:20:50 GMT

See: https://www.bt.com/help/broadband/how-do-i-opt-out-of-bt-wi-fi-

Of course, if you use your own router, you won't be providing a hot spot, but it appears you can still access other people's hot spots!

Maybe if one of the mods here would care to explain how the contention between the person with the hub and visitors to the hub works... Personally, if I were using the hub, I'd probably leave it on!

Re: Can not opt-out of BT-Wifi

quinten — Mon, 08 May 2023 14:24:44 GMT

Sorry for the confusion, I'm using the standard supplied BT Smart Hub 2. I've tried to follow the guide online many times now, but as mentioned, it does not work. And looking at previous messages in this section I'm not the only one.

Re: Can not opt-out of BT-Wifi

imjolly — Mon, 08 May 2023 14:34:27 GMT

when you opt out it can take a few weeks before the update will get to hub and BTWIFI showing off

Re: Can not opt-out of BT-Wifi

Dippu — Mon, 08 May 2023 14:39:00 GMT

@imjolly I think the Original Post is having difficulty in Opting Out because he’s getting an error.

I seem to remember the Mod had to intervene to get this problem solved for another user in the past.

Re: Can not opt-out of BT-Wifi

licquorice — Mon, 08 May 2023 15:24:34 GMT

The BT WiFi webpage has been broken for months but nobody seems to want to fix it.

Re: Can not opt-out of BT-Wifi

Les-Gibson — Mon, 08 May 2023 17:35:31 GMT

To follow on from what @licquorice has already said.

BT know all about the Wi-Fi opt in/out web page being broken, I remember @NeilO posting some time back that he had raised the matter with the relevant team but nobody else seems to care so don't hold your breath whilst waiting for it to be fixed.

Re: Can not opt-out of BT-Wifi

DanielS — Mon, 08 May 2023 17:45:20 GMT

Hi @quinten,

It can take up to 28 days for the opt-out to fully complete.

However, if you are trying to opt back in you may find that you can't without our help.

We have raised this issue multiple times.

Let me know if you would like our help.

Thanks
DanielS

Re: Can not opt-out of BT-Wifi

Les-Gibson — Mon, 08 May 2023 18:26:50 GMT

@DanielS

Appreciate that you have raised the matter on numerous occasions but nothing seems to be getting done.

Do you have a timescale for resolution please?

Re: Can not opt-out of BT-Wifi

DanielS — Mon, 08 May 2023 18:36:28 GMT

Hey @Les-Gibson,

I don't have one yet unfortunately. I've emailed all involved again there now and CCed all of the mod team in.

I know that there were some support calls about this recently and I believe they were talking with Neil too.

They should reply back to us over the next couple of days. I'll be back on Friday morning and will chase it up if they haven't replied to the team.

Thank you
DanielS

Re: Can not opt-out of BT-Wifi

quinten — Mon, 08 May 2023 18:59:34 GMT

28 days is a long time for a button click, but I guess it is what it is. I'll be reporting back in a month!

Re: Can not opt-out of BT-Wifi

licquorice — Mon, 08 May 2023 19:04:56 GMT

It's not just a button click. As well as turning off the BT WiFi signal on your hub, your details need to be networked to prevent you accessing BT WiFi whilst out and about.

Re: Can not opt-out of BT-Wifi

Dippu — Mon, 08 May 2023 19:18:35 GMT

@licquorice that’s fine the “upto 28days” scenario but every time I opted out after factory reset it took less than 48 hours.

I don’t accept the 28 days excuse, in my opinion it’s never worked as it should.

Re: Can not opt-out of BT-Wifi

licquorice — Mon, 08 May 2023 19:21:54 GMT

Agreed it shouldn't take 28 days, but it won't be instant.

Re: Can not opt-out of BT-Wifi

quinten — Fri, 12 May 2023 14:41:06 GMT

More than 48 hours later and still showing as Activated. I'll wait the 28 days, but it feels pointless

Re: Can not opt-out of BT-Wifi

Crimliar — Fri, 12 May 2023 15:06:21 GMT

licquorice
It's not just a button click. As well as turning off the BT WiFi signal on your hub, your details need to be networked to prevent you accessing BT WiFi whilst out and about.

I would have thought it would be a call back to a centralised server, surely it can't be stored on every hub, that'd be madness!

Re: Can not opt-out of BT-Wifi

licquorice — Fri, 12 May 2023 17:15:00 GMT

Yes, it would have to be, but BT operate at glacial speed.

They probably send a runner with a note in a cleft stick to the server centre. 😀

Re: Can not opt-out of BT-Wifi

quinten — Mon, 05 Jun 2023 12:12:11 GMT

Well, 28 days have passed and still nothing. Spoke on chat to an agent, but they only copied and pasted the advice from the website, sigh. Told them that that doesn't work so he then concluded I should call the BT WiFi hotspot team.

Pillar meet post!

Re: Can not opt-out of BT-Wifi

NeilO — Mon, 05 Jun 2023 13:41:54 GMT

Hi @quinten I'm sorry the opt-out hasn't worked for you, I'll send you a private message so you can contact the moderation team and we'll be happy to help.

Thanks

Neil