This topic

Bt app

Juliec123 — Thu, 18 May 2023 20:14:45 GMT

I cannot get into my bt app on android. I have changed the password a few times. It comes up 'sorry. Something went wrong. Please close the app and try again later.

Any advice would be appreciated.

Re: Bt app

NeilO — Fri, 19 May 2023 07:42:24 GMT

Hi, @Juliec123 I'm sorry you're getting an error when trying to log in to the app. Do the same BT ID login details work on the MyBT website?

Thanks

Neil

Re: Bt app

Juliec123 — Fri, 19 May 2023 08:06:36 GMT

Hi Neil

Again an error message comes up

Re: Bt app

NeilO — Fri, 19 May 2023 08:12:35 GMT

@Juliec123 Thanks for trying that, it sounds like there could be a fault with your BT ID credentials. I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil

Re: Bt app

Juliec123 — Sat, 20 May 2023 11:14:29 GMT

Thanks Neil. Much appreciated