This topic

Re: BT cloud withdrawn

SteveH99 — Fri, 19 May 2023 05:41:22 GMT

Hello, could you help me please. My account was set up way before the deadline date. I have photos in the cloud but I am now unable to access them.

could this be rectified please

thanks

Re: BT cloud withdrawn

NeilO — Fri, 19 May 2023 10:06:17 GMT

Hi, @SteveH99 the BT cloud service has not been withdrawn for existing BT broadband customers who had it set up. What happens when you try to log in, do you get any errors?

Thanks

Neil

Re: BT cloud withdrawn

SteveH99 — Fri, 19 May 2023 20:03:33 GMT

Hi, sorry for the delay, the message I get is:

BT Cloud is no longer available . Error Code UN2

Re: BT cloud withdrawn

DanielS — Sat, 20 May 2023 09:38:26 GMT

Hi @SteveH99,

Thanks for getting back to us. I am sorry that you can't get access at the moment.

There are only a few scenarios where this can happen if you are an existing Customer.

The main one would be if you had BT Cloud linked to an old cancelled account but still used the same BT ID for the new account. Eventually the access would be removed as the BT Cloud wasn't set up or moved over on to the new account.

Whatever the reason, I need to look into this and do my best to help you. I'm going to send you a private message that you can reply back to me on.

Thanks
DanielS

Re: BT cloud withdrawn

TimCurtis — Sat, 20 May 2023 11:17:04 GMT

@SteveH99

Just go to the top right and the "v" and click on that and then sign in.

Worked for me 2 minutes ago.