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BT Wifi Hotspot went from flawless to unusable overnight

Valkenhyne — Sun, 21 May 2023 08:57:23 GMT

Not really sure where best to post this but the gist is, we had BT Wifi hotspot access set up for one account which was also BT broadband customer account and it was absolutely perfect. It expired on that account as we've cancelled it and are in the process of moving.

The second account I made has been nothing but trouble, and now seems to be completely unable to connect in any way. It used to get stuck on obtaining the IP address, now it just seems to connect with no internet access. I'm always in range of the hotspot but it just won't let me access it.

Any clues as to why it's doing this?

Re: BT Wifi Hotspot went from flawless to unusable overnight

gg30340 — Sun, 21 May 2023 09:01:27 GMT

If you are no longer a BT Broadband customer you will not be able to use BTWifi by logging onto it with the BTID that was associated with the cancelled BT Broadband account.

Re: BT Wifi Hotspot went from flawless to unusable overnight

Valkenhyne — Sun, 21 May 2023 14:39:14 GMT

Yep, I've purchased a 30 day pass on the second account, which is when the issues started. I can see that I'm in range of the hotspot right now, but when I try to connect it tries to get the IP and then just stops.

Re: BT Wifi Hotspot went from flawless to unusable overnight

gg30340 — Sun, 21 May 2023 19:08:01 GMT

As you may already know, BTWifi hotspots are generally supplied by BT Broadband customers hub transmitting the signal.

They are not controlled by BT and as such customers can opt out of BTWifi or the hotspot stops transmitting or it does not allow a connection for some reason. This can generally be resolved by a reset of the BT hub however that can only be done by the broadband customer and not BT.

Have you tried another BTWifi hotspot? This would help you determine if the problem is with your BTWifi account or with the hotspot.

If you still can not connect you should call the BTWifi Help Line 0800 022 33 22

Get wireless Internet | Find wi-fi hotspots | BT Wi-Fi (btwifi.co.uk)

Re: BT Wifi Hotspot went from flawless to unusable overnight

Valkenhyne — Mon, 22 May 2023 11:38:53 GMT

So we've got it working on a laptop no problem, seems to just be our three phones that can't connect. Tried uninstalling and reinstalling the app, cleared cache, restarted phones, the usual home checks.

It doesn't seem to work at other hotspots on phones either.

Re: BT Wifi Hotspot went from flawless to unusable overnight

gg30340 — Mon, 22 May 2023 12:55:13 GMT

Sounds like it is an app problem. Have you deleted/forget any previous connection that you have made. It may be that the "old" password is being retained. Try deleting all BTWifi connections on your phone when you scan for wireless networks and use the "new" password/passkey to make a connection.

If that doesn't help try logging on using a web browser on your phones to see if that will work. If it does you'll know its is most likely an app issue.

Re: BT Wifi Hotspot went from flawless to unusable overnight

Ansonlane — Wed, 17 Dec 2025 08:10:51 GMT

If you on an iPhone and you are now directed to ee WiFi hotspot instead of the old Bt WiFi hotspot - try deleting the iPhone app - delete Bt WiFi

Re: BT Wifi Hotspot went from flawless to unusable overnight

gg30340 — Wed, 17 Dec 2025 09:01:44 GMT

@Ansonlane

You are posting on a thread that is over two years old and the OP has not been on the forum since then so you may not get a reply to your post but it may be of help to others.

For information, the BTWifi app is no longer available nor is BTWifi since BT and EE broadband merged it is now known as EEWifi.

Re: BT Wifi Hotspot went from flawless to unusable overnight

chrisjp — Wed, 17 Dec 2025 13:33:15 GMT

And the old BT Hotspot app doesn't work any more.
You now have to go to "Connections - WiFi" on your phone, pick the hotspot SSID and then login with your BT or EE username and password.
The old app bypassed all this, once you had it set up, but for reasons better known to themselves, BT/EE didn't set up a similar new app when they migrated the system to EE.