This topic

BT Cloud access

molar59 — Tue, 30 May 2023 09:32:39 GMT

Hello

I am not able to login to my BT Cloud account. It could be that my phone/broadband accounts have changed. Can someone please help me to get access again. I get error code MB5-06 with "BT Cloud is no longer available", from my iPhone app and from a web browser on my Mac. Thanks.

Re: BT Cloud access

PaddyB — Tue, 30 May 2023 11:08:39 GMT

Hi @molar59,

Thank you for posting. I'm sorry you haven't been able to access your BT Cloud.

When was the last time you were able to access it?

It could be that my phone/broadband accounts have changed

Did you set up a new BT ID?

Thanks,

Paddy

Re: BT Cloud access

molar59 — Tue, 30 May 2023 11:14:38 GMT

Hi @PaddyB

I believe I last accessed btcloud last year before the discontinuation for new customers, and I had to get a replacement bt id in February this year. Thanks.

Re: BT Cloud access

PaddyB — Tue, 30 May 2023 11:25:55 GMT

Hi @molar59,

The BT Cloud login is linked to the BT ID. If the old BT ID has been deleted, it wouldn't automatically transfer the BT Cloud to the new ID.

If you send me your details, I'll get this investigated. I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy