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Xbox Game Pass Ultimate - Free Gift

palmer234 — Sun, 04 Jun 2023 10:39:54 GMT

Hi all,

I've read a number of threads regarding the claim of the free gamepass ultimate included in my package.

I've paid 2 bills now but still cannot see the 'content partners' option on my products within MYBT, can anyone help?

Many thanks

Re: Xbox Game Pass Ultimate - Free Gift

imjolly — Sun, 04 Jun 2023 11:13:46 GMT

if you are using the MYBT app you need to use a web browser to access MYBT the your products then manage. if still nothing post back

Re: Xbox Game Pass Ultimate - Free Gift

palmer234 — Sun, 04 Jun 2023 12:35:43 GMT

Hey imjolly,

Yes i'm using on a desktop. Also tried on mobile and the app to no avail.

Re: Xbox Game Pass Ultimate - Free Gift

imjolly — Sun, 04 Jun 2023 12:38:25 GMT

as you have tried on web page then I have asked a mod to see if they can help

they will post here

Re: Xbox Game Pass Ultimate - Free Gift

DanielS — Sun, 04 Jun 2023 13:29:53 GMT

Hi @palmer234,

I am sorry that it doesn't appear to be showing as available on your MyBT.

We can look into this to see if it's available and how to get it for you.

I'm going to send you a private message that you can reply back to me on.

Thanks
DanielS

Re: Xbox Game Pass Ultimate - Free Gift

NeilO — Mon, 19 Jun 2023 07:37:02 GMT

Hi @palmer234 I apologise for the delay in resolving the issue with your BT ID so that you could claim your game pass. I understand that it may have been frustrating for you, but I am glad that we were able to find a solution in the end. If you need any further help, please do not hesitate to post back on the community.

Thanks

Neil