This topic

I’ve not received my Xbox code

Sundaylunch — Tue, 11 Apr 2023 08:36:06 GMT

I renewed my contract and in terms of conditions, I am offer Xbox ultimate for the next 13/12 months, but I have not received a code linking @SeanD

Re: I’ve not received my Xbox code

RobbieMac — Tue, 11 Apr 2023 08:39:46 GMT

Hi @Sundaylunch

Thanks for your post and welcome back!

I am sorry for the problems you're having adding the Game Pass. When you log in to your BTID, on your homepage and under the section saying "your offers" (scroll down the page), you should see the option to add the Game Pass.

Can you double check this and post back to let me know please?

Thanks,

Robbie

Re: I’ve not received my Xbox code

Sundaylunch — Tue, 11 Apr 2023 09:22:55 GMT

When I log in it tells me to add Xbox games pass but I do not have a code and when I continue it looks like it’s setting me up for a monthly subscription

Re: I’ve not received my Xbox code

RobbieMac — Tue, 11 Apr 2023 09:51:28 GMT

I see what you mean now @Sundaylunch

Sorry for the confusion.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: I’ve not received my Xbox code

JohnC2 — Wed, 26 Apr 2023 11:00:25 GMT

Hi @Sundaylunch, thanks for taking the time to speak with me earlier and confirming that the Xbox team has been in touch and the issue resolved.

Cheers

John

Re: I’ve not received my Xbox code

Sundaylunch — Sun, 28 May 2023 11:12:28 GMT

Hello Craig H

I was able to use the code but to my surprise I ended up with this please see pictures is it possible to get this rectified as soon as possible as it’s half term again and my kids again without a game pass.

Julian

Re: I’ve not received my Xbox code

DavidM — Sun, 28 May 2023 11:23:07 GMT

Hi @Sundaylunch and thanks for posting.

I'm sorry you're having more problems with the pass. Please reply to my private message and we'll get this sorted for you.

Cheers

David

Re: I’ve not received my Xbox code

Sundaylunch — Sun, 28 May 2023 12:54:36 GMT

Have you received my info at the same time? I hope I explained it correctly but the code that was sent is not working correctly. I have no idea why

Re: I’ve not received my Xbox code

Sundaylunch — Sun, 28 May 2023 14:07:59 GMT

Also, for some reason I just received an email saying that my complaint has been close still I’m in the dark here is the reference number
VOL013-7752********

Re: I’ve not received my Xbox code

DavidM — Sun, 28 May 2023 14:08:58 GMT

Hi @Sundaylunch and thanks for the post.

You don't need to worry about that complaint reference. We have your details in our queue and will look into this for you.

Cheers

David

Re: I’ve not received my Xbox code

Sundaylunch — Sun, 28 May 2023 14:58:49 GMT

Ok thanks

Re: I’ve not received my Xbox code

Sundaylunch — Tue, 30 May 2023 08:56:15 GMT

Thank you. I hope you had a nice bank holiday weekend as it currently half term. It will be nice to get this problem rectified as soon as possible so that my kids can have their game pass resolved.

thank you

Re: I’ve not received my Xbox code

DavidM — Mon, 05 Jun 2023 14:20:04 GMT

Thanks for taking my call @Sundaylunch .

I'm glad to hear you got the new code and everything is sorted.

Cheers

David