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MyBt won’t show my extra account

Lamonsea — Thu, 08 Jun 2023 11:19:49 GMT

I have an extra account just for broadband but it doesn’t show in MyBt home page so I can’t opt out of bt wifi on new account

Re: MyBt won’t show my extra account

NeilO — Thu, 08 Jun 2023 11:53:35 GMT

Hi @Lamonsea, welcome to the community and thanks for posting, have you tried adding the account number to your BT ID?

Go to MyBT in a browser and log in using your BT ID username and password.
Click on Your details and then Account.
Scroll down the page and you'll find the Add an account link. ...
Follow the steps on the page to add an account.

Let me know if you need any further help.

Thanks

Neil

Re: MyBt won’t show my extra account

Lamonsea — Thu, 08 Jun 2023 13:28:44 GMT

I had already fine that but it didn’t merge account fully . I got through to home tech and seems ok however new problem

I opted out of btwifi BUT the bt wifi is still showing as activated on the hub and do others can connect to it.

how do I deactivate it on hub so it is properly opted out?

Re: MyBt won’t show my extra account

NeilO — Thu, 08 Jun 2023 14:49:18 GMT

@Lamonsea It can take up to 28 days for the hub to stop transmitting the BT wifi signal.

Thanks

Neil