This topic

BT Cloud Error code UN2 when logging in and cannot download files

Badger111 — Thu, 29 Jun 2023 16:25:02 GMT

For the last couple of days every time I log into the Windows PC Cloud I get Unavailable UN2. Finally I have just got in however I cannot download an album of 500 photos I have done this many times it creates a compressed file (winzip) but in this case nothing. I am using WinRar 622 which is the latest version.

Any ideas

Re: BT Cloud Error code UN2 when logging in and cannot download files

Badger111 — Sat, 01 Jul 2023 12:01:35 GMT

Bump still cannot download pics

Re: BT Cloud Error code UN2 when logging in and cannot download files

Badger111 — Wed, 05 Jul 2023 17:23:04 GMT

Well this is a rubbish forum, no support.

I have raised a complaint with BT but after 2 phone calls they still have no idea. As for this "community" I'm done with it.

Re: BT Cloud Error code UN2 when logging in and cannot download files

NeilO — Wed, 05 Jul 2023 18:35:43 GMT

Hi, @Badger111 welcome to the community and thanks for posting, I'm sorry you feel that way. When you spoke with the helpdesk did they escalate this to the BT cloud specialists?

Thanks

Neil

Re: BT Cloud Error code UN2 when logging in and cannot download files

Badger111 — Wed, 05 Jul 2023 19:35:03 GMT

After wasting 30 mins reporting it I've wasted another 30 mins with one expert who didn't even know the functionality of your windows based app. He has now escalated it to the BT Cloud experts and they will get back to me within the next week. Hopefully they are more expert than the previous expert.

Re: BT Cloud Error code UN2 when logging in and cannot download files

RobbieMac — Thu, 06 Jul 2023 07:27:20 GMT

Hi @Badger111

Thank you for posting back to let us know your case has been escalated. Keep us posted on here how things go.

Thanks,

Robbie

Re: BT Cloud Error code UN2 when logging in and cannot download files

Cicero — Mon, 10 Jul 2023 09:58:36 GMT

I am getting UN1 error code trying to log in. It still backs up documents but won’t let me log in and won’t backup photos.

Re: BT Cloud Error code UN2 when logging in and cannot download files

Traincliff — Tue, 11 Jul 2023 13:57:03 GMT

I am also trying to log in and getting error UN1. Is it too much to ask for an explanation rather than a random and meaningless code. I am using Amazon Fire tablet.

Re: BT Cloud Error code UN2 when logging in and cannot download files

Cicero — Tue, 11 Jul 2023 15:07:58 GMT

I can get back on now the error seems to have gone away. I reloaded the app on my IPad Air and it seems to be sort of working, I have to force it to backup, doesn’t seem to be automatic. I am busy reducing my data init as I just don’t feel comfortable with it any more. Deleting all my music as music collapses the IPad app anyway.

Re: BT Cloud Error code UN2 when logging in and cannot download files

Traincliff — Tue, 11 Jul 2023 19:46:56 GMT

Since I posted I have tried deleting and reinstalling the app and managed to log in successfully. Hopefully this will be a permanent fix.

Re: BT Cloud Error code UN2 when logging in and cannot download files

pddco — Tue, 11 Jul 2023 20:25:29 GMT

While I haven’t had this particular issue, I can sympathise with the experience you’ve had with BT Cloud support. It wasn’t too long ago when there were indeed BTCloud product experts who you could ring up and talk to. They actually understood the issue you were having and knew about the product. What the current release was, whether a fix was in progress etc. But alas it seems now every time I ring up ( or they update me on my year long Android 10.0 phone and BTCloud saga) they simply take down the info and pass it on to Syncronoss. And unfortunately Syncronoss seem quite hopeless. Not updating BT - or progressing - and therefore making BT seem inept. I guess proper BTCloud support direct from BT has gone for good. And - given BTCloud is no longer available to new BB customers - it won’t be too long before it’s withdrawn altogether. A shame, because apart from issues with the mobile app, and the odd glitch with the PC, it’s been (and still is) a reliable backup solution.