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MyBT all crash loop

Reardonk — Sat, 08 Jul 2023 16:29:20 GMT

Hi!

I've downloaded the app and it's in an endless loop of "something went wrong..." so I'm unable to log in.

Can log into the website fine.

Have deleted the app, reinstalled, changed my password and restarted the phone.

Anyone managed to resolve this?

Re: MyBT all crash loop

JohnC2 — Sun, 09 Jul 2023 09:11:24 GMT

Hi @Reardonk, welcome to the forum and sorry you're getting this error on the MyBT app.
Are you able to access the MyBT on a web browser at www.bt.com/mybt?
Do you have more than 1 account linked to your BTID?
Cheers

John

Re: MyBT all crash loop

Reardonk — Sun, 09 Jul 2023 09:42:57 GMT

Hi John, thanks for the reply @JohnC2

Yeah I can access my account via the website without an issue.

And yes there's two accounts, an old (closed/closing) and a new one.

Re: MyBT all crash loop

JohnC2 — Sun, 09 Jul 2023 09:48:44 GMT

Hi @Reardonk, thanks for checking that for us and posting back.
It'd probably the old account causing the issue. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

Cheers

John

Re: MyBT all crash loop

JohnC2 — Thu, 13 Jul 2023 08:11:58 GMT

Hi @Reardonk, have you had a chance to set up the BTID again and if so is it working ok now?

Cheers

John