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Where is BT's Welcome Back department..?

Scotsmac — Fri, 11 Aug 2023 08:47:28 GMT

And I'm not being sarcastic....

I want to know if I can come back to BT after making a very, very bad choice. My Hub5 downloaded at 52-54Mbps. Its replacement can only manage 37 (on the same cable). I intend to return it as unsuitable for purpose.

My last bill was on July 12, so I may still have a final payment to make. So can anyone point me to the Welcome Back department...?

NOTE: I hold my hand up to admit I did not read the info as carefully as I should and mistook the "you will get..." as "not less than". My bad!

Re: Where is BT's Welcome Back department..?

NigelB72 — Fri, 11 Aug 2023 08:48:44 GMT

I don't think there is a Welcome Back Department, head over to BT.com and have a look through the new customer offers as they're normally pretty good

Re: Where is BT's Welcome Back department..?

Scotsmac — Fri, 11 Aug 2023 08:52:48 GMT

Thank you 🙂

Re: Where is BT's Welcome Back department..?

imjolly — Fri, 11 Aug 2023 09:17:56 GMT

@Scotsmac

if you only left in July you are not considered a new customer Try retentions and see if you resurrect your old account on better terms 08007831401

Re: Where is BT's Welcome Back department..?

Scotsmac — Fri, 11 Aug 2023 09:37:27 GMT

Thank you - I'm terrible on the phone (hard of hearing - nightmare for both ends); is there a 'chat/**bleep** email' sort of link?

Re: Where is BT's Welcome Back department..?

Scotsmac — Fri, 11 Aug 2023 09:40:45 GMT

The bleep was not swearing - I used the appropriate version of "come" 😀

Re: Where is BT's Welcome Back department..?

NigelB72 — Fri, 11 Aug 2023 09:50:20 GMT

Come 😆

There is a live chat via BT.Com but I don't know what the availability is.... Your best bet is to look at what offers are available on the BT website

Re: Where is BT's Welcome Back department..?

Scotsmac — Fri, 11 Aug 2023 09:59:49 GMT

The missus is on the way home, so I may get her as spokesperson 😄

Thanks again - I'll keep you posted.

Re: Where is BT's Welcome Back department..?

pottyperson — Fri, 11 Aug 2023 10:14:26 GMT

@Scotsmac wrote:

The bleep was not swearing - I used the appropriate version of "come" 😀

I guess you used a three-letter word that rhymes with "come" and indicates a dual purpose. Alas, it's also slang for a bodily fluid and offends this forum's hyper-sensitive, US-based provider. It idiotically censors numerous, perfectly respectable proper English words, the most egregious being a ban on blokes called Richard using the age-old abbreviation of their name beginning with D.

Re: Where is BT's Welcome Back department..?

garybs29 — Fri, 11 Aug 2023 11:13:19 GMT

If am accounts closed it can't be resurrected even if it closed in July, in that case the advice about joining as a new customer is correct

Re: Where is BT's Welcome Back department..?

Scotsmac — Fri, 11 Aug 2023 15:59:56 GMT

Used the number provided by imjolly (thankyou) and got the very friendly and efficient Pete, who had access to our old account. We're now back on BT - or will be on August 28.

Many thanks to all you good folk 😊

Re: Where is BT's Welcome Back department..?

Scotsmac — Sun, 27 Aug 2023 14:13:19 GMT

Having got back on to the BT forum (thanks again!), I'm seeking some help about emails. Only one of my email addresses has reconnected - the one BT gave me originally. I had created a separate one to protect the "base" one but the one I used most "can't connect to the account". It's so long since I had to reconnect I am - to use an old word - flummoxed and going round in circles.

I would be very grateful if someone can refresh the way to rescue many years of messages.

Working with MacMini, MacMail, OS Mojave v10.14.6.

And yes I do feel a bit stupid 🤔