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Can’t unlink BT from Xbox Game Pass

Wallter666 — Tue, 15 Aug 2023 14:35:12 GMT

Hi! Can get help with sorting out my game pass? Took 12 months offer from BT a year ago. 1.5 month ago I did turn off auto renewal on myBT app (everything looks okay). Game pass has expired on 12/08/2023 but somehow is still active under BT and I can’t take control of my account. I did try to use Game Pass Ultimate code but it says I can’t do it and have to contact my provider.

Anyone can help, please ?

Re: Can’t unlink BT from Xbox Game Pass

JohnC2 — Tue, 15 Aug 2023 15:02:03 GMT

Hi @Wallter666, welcome to the forum and sorry you've not got control of your Xbox account after the free offer has ended.

We'll be happy to help you get this resolved. I've sent you a Private Message so you can get in touch with us.

Cheers

John

Re: Can’t unlink BT from Xbox Game Pass

Wallter666 — Tue, 15 Aug 2023 20:52:56 GMT

Hi!
I have replied to your private message. Looking forward to hear something from you.

Thanks