Can't access BT Cloud data on web

ChrispyB — Fri, 18 Aug 2023 09:50:13 GMT

I have a lot of data in BT Cloud which I have not been able to access for at least the past 24 hours and I have realised that my backups have not uploaded for some time.

Is there an issue with Cloud?

If I click on All my Files, then a Repository I can drill down through folders but not to underlying files. I just get a message "We are experiencing some technical difficulties. Please try again later." HELP! I need a couple of files urgently.

Thanks

Re: Can't access BT Cloud data on web

RobbieMac — Fri, 18 Aug 2023 12:10:32 GMT

Hi @ChrispyB

Thanks for your post and welcome back!

I am sorry for the problems you're having with BT Cloud. We'd be happy to help however it'll take us a few days to get back to you as we deal with cases in turn as we receive them. Try giving my colleagues in the helpdesk a call on 0330 1234 150 to speak with one of our guides today.

Feel free to post back and let me know how you get on chatting with them 🙂

Thanks,

Robbie

This topic

Can't access BT Cloud data on web

Re: Can't access BT Cloud data on web