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Re: BT WiFi Opt-in

Ianf3 — Fri, 25 Aug 2023 04:46:04 GMT

Hi can you opt me in to BT Wi-Fi please as there is no way to do it online

Re: BT WiFi Opt-in

NeilO — Fri, 25 Aug 2023 08:17:35 GMT

Hi Ianf3, Welcome to the community and thanks for posting. You can opt into BT Wifi on the MyBT website, select 'Your Products' scroll down and click 'learn more' under the 'Included in your product' section. You can opt-in from that webpage.

Thanks
Neil

Re: BT WiFi Opt-in

licquorice — Fri, 25 Aug 2023 08:55:19 GMT

Yay!!!! Looks like they have finally fixed that webpage.

Re: BT WiFi Opt-in

NeilO — Fri, 25 Aug 2023 10:16:12 GMT

Hi @licquorice it took a while but yes it's finally been fixed.

Neil

Re: BT WiFi Opt-in

Ianf3 — Fri, 25 Aug 2023 14:40:37 GMT

Much appreciated, so My BT thinks I’m in, but the hub says not, I guess I’ll have to wait, I did a factory reset yesterday,as it is a second hand Smart Hub 2, and it immediately picked up the latest firmware.

I think it will probably update in the next week

Re: BT WiFi Opt-in

NeilO — Fri, 25 Aug 2023 15:20:37 GMT

Hi, @Ianf3 It can take up to 30 days for the Hub to start transmitting the BT Wi-Fi signal after opting in.

Neil

Re: BT WiFi Opt-in

Ianf3 — Fri, 25 Aug 2023 16:06:45 GMT

Thanks for the advice

it’s appreciated

Re: BT WiFi Opt-in

Reprobate — Sat, 27 Jul 2024 19:55:10 GMT

Hello this does not work for me, I have been trying this method for 2 days straight and I just get:

Sorry something's gone wrong
There's been a problem while processing your request.
We have registered this problem and will be looking into it shortly.

Any ideas how I can opt in? I want to use EE wifi when I am out the house.