This topic

BT Cloud - Trying to connect to server...

BoardRoom — Mon, 04 Sep 2023 11:56:41 GMT

I have been using BT Cloud on a Windows 10 PC without issues for years. Newly added or edited files sync within a few seconds.

The past few days Ive noticed the BT Cloud icon no longer appears in the system tray. Nothing happens if I try to open the BT cloud app.

Examining which icons are displayed in the taskbar settings I can see BT Cloud - Trying to connect to server.

Is anyone else having the same issue or aware of a fix?

Thanks.

B R

Re: BT Cloud - Trying to connect to server...

PaddyB — Mon, 04 Sep 2023 19:24:54 GMT

Hi @BoardRoom,

Thank you for posting and welcome to the Community.

I'm sorry if you're having problems with BT Cloud. If you send me your details, I'll be able to get the Cloud team to investigate.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: BT Cloud - Trying to connect to server...

BoardRoom — Wed, 06 Sep 2023 10:07:49 GMT

Hi Paddy,

Thanks very much for getting in touch directly.

I'm pleased to report that after uninstalling BT Cloud, downloading the latest version and resinstallng, its now working again.

Cheers

B R

Re: BT Cloud - Trying to connect to server...

DanielS — Wed, 06 Sep 2023 11:58:33 GMT

Hi @BoardRoom,

That's brilliant. I'm glad to see that it's all working again now.

I hope you have a great day.

DanielS