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BT WiFi app not auto connecting to hotspots

GEPC — Fri, 08 Sep 2023 10:03:44 GMT

I have a OnePlus 8 phone. A few weeks ago I noticed the BT WiFi app wasn't connecting to hotspots and had to manually log in as existing customer. A bit annoying but I've been too busy to investigate. But my mobile data usage has gone through the roof. Today I spent some time trying to resolve the issue and used the "settings" in the app. Here I get told that my device does not support this auto connecting. However, it's not a new phone and had worked previously. Any suggestions?

Re: BT WiFi app not auto connecting to hotspots

NeilO — Fri, 08 Sep 2023 11:36:33 GMT

Hi @GEPC welcome to the community and thanks for posting. Some devices include an ‘App Optimisation’ feature which can prevent the BT Wi-fi app from automatically connecting to hotspots. Check your device instruction guides on how disable this feature for the BT wifi app.

Thanks

Neil

Re: BT WiFi app not auto connecting to hotspots

GEPC — Wed, 13 Sep 2023 12:57:48 GMT

Neil, Thanks for the pointer. I found the Optimization option (which says it's for the battery usage) and disabled it fo the BT Wifi app. I'll see how it goes over the next few days,

Re: BT WiFi app not auto connecting to hotspots

GEPC — Fri, 22 Sep 2023 11:06:36 GMT

It seems better, but the BT WiFi App used to run in the background. Maybe once every 4 or 5 weeks It would close but reopening it wasn't too much of a problem. Now I have to leave it open as an app to get the same auto login function! Anyway, better than it was and data usage back down, so thanks

Re: BT WiFi app not auto connecting to hotspots

NeilO — Fri, 22 Sep 2023 12:53:29 GMT

@GEPC I'm glad it's better and more importantly your data usage has reduced. Were there any recent updates to your mobile firmware?

Thanks

Neil

Re: BT WiFi app not auto connecting to hotspots

GEPC — Fri, 22 Sep 2023 15:14:07 GMT

Yeo! Update about 5 weeks ago... Could be that!

If it's a bug, I hope they fix it next time.

Thanks for your help.