https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/WiFi-hotspot-billing/m-p/2314772#M50196 <P>I purchased a 5 day bt wifi package on my credit card and been charged twice? Is this normal? Will I be eligible for a refund? Please help.</P> Fri, 15 Sep 2023 19:40:20 GMT Sophia29 2023-09-15T19:40:20Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/WiFi-hotspot-billing/m-p/2314772#M50196 <P>I purchased a 5 day bt wifi package on my credit card and been charged twice? Is this normal? Will I be eligible for a refund? Please help.</P> Fri, 15 Sep 2023 19:40:20 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/WiFi-hotspot-billing/m-p/2314772#M50196 Sophia29 2023-09-15T19:40:20Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/WiFi-hotspot-billing/m-p/2314809#M50201 <P><SPAN style="font-size:14px;">Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/321639">@Sophia29</a></SPAN> and welcome to our community.</SPAN></P> <P><SPAN style="font-size:14px;">I'm sorry for any confusion with the hotspot charges. The quickest way to sort that our would be to contact our customer service billing guys on </SPAN><SPAN style="background-color:rgb(255,255,255);color:rgb(36,36,36);font-size:14px;">0330 1234 150.</SPAN></P> <P><SPAN style="background-color:rgb(255,255,255);color:rgb(36,36,36);font-size:14px;">Can you try that and let me know how you get on?</SPAN></P> <P><SPAN style="background-color:rgb(255,255,255);color:rgb(36,36,36);font-size:14px;">Cheers</SPAN></P> <P><SPAN style="background-color:rgb(255,255,255);color:rgb(36,36,36);font-size:14px;">David</SPAN></P> Sat, 16 Sep 2023 08:21:39 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/WiFi-hotspot-billing/m-p/2314809#M50201 DavidM 2023-09-16T08:21:39Z