https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Re-BT-Cloud/m-p/2314951#M50212 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/321683">@yiiceali</a></SPAN> and welcome to our community.</P><P>Sorry you're having problems with the cloud. Are you using the same log in details? When you changed number was it a switch to digital voice?</P><P>Cheers</P><P>David</P> Sun, 17 Sep 2023 08:51:00 GMT DavidM 2023-09-17T08:51:00Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Re-BT-Cloud/m-p/2314943#M50211 <P>We changed numbers within BT (over 30 year account) and was told it wouldn't affect the current BT cloud.</P><P>&nbsp;</P><P>I'm unable to access my files pictures.</P> Sun, 17 Sep 2023 06:13:04 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Re-BT-Cloud/m-p/2314943#M50211 yiiceali 2023-09-17T06:13:04Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Re-BT-Cloud/m-p/2314951#M50212 <P>Hi <SPAN style="color:var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/321683">@yiiceali</a></SPAN> and welcome to our community.</P><P>Sorry you're having problems with the cloud. Are you using the same log in details? When you changed number was it a switch to digital voice?</P><P>Cheers</P><P>David</P> Sun, 17 Sep 2023 08:51:00 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Re-BT-Cloud/m-p/2314951#M50212 DavidM 2023-09-17T08:51:00Z