XBox Game Pass renewal

HStolton — Sat, 23 Sep 2023 17:18:47 GMT

Not even sure if this is the right group!

I received the free XBox Game Pass when I signed up for BT. That has expired but we are now paying monthly for it on our BT bill, however it has disappeared from my son's XBox. Any ideas how I get it re-activated?

Thanks

Re: XBox Game Pass renewal

RobbieMac — Sat, 23 Sep 2023 17:56:30 GMT

Hi @HStolton

Welcome and thanks for your post! I have moved your post over to the best board for you 🙂

I am sorry for the problems you're having with your Son's Xbox subscription. We'll pick this up from here. We are extremely busy at the moment so there will be a delay in our response but we'll get back to you as soon as we possibly can.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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XBox Game Pass renewal

Re: XBox Game Pass renewal