This topic

BT Wi-fi - agreeing T&Cs error message

GROB75 — Tue, 12 Sep 2023 11:24:08 GMT

Hi , looking for some support please.

Tried to login to BT Wifi app, and get an error message stating there's a problem with my BTID.

I can happily use this ID to access MyBT, where I can see an option to agree with BT Wifi T&Cs. I then get a different error. My Broadband has been active around 2 weeks.

Cheers in advance

Re: BT Wi-fi - agreeing T&Cs error message

NeilO — Tue, 12 Sep 2023 11:53:29 GMT

Hi, @GROB75 I'm sorry about that, this is a known problem that affects everyone who tries to opt into BT Wifi at the moment. I'll send you a private message so you can get in touch with your details and we'll be happy to help.

Thanks

Neil

Re: BT Wi-fi - agreeing T&Cs error message

GROB75 — Tue, 12 Sep 2023 12:40:01 GMT

Cheers Neil, have replied to the message now

Re: BT Wi-fi - agreeing T&Cs error message

DavidM — Wed, 27 Sep 2023 13:13:50 GMT

Hi Graham,

I've had an update from the support guys. Can you try and log on to your MyBT App and then click more (should be in the bottom right of the screen) and let me know if that helps.

Cheers

David

Re: BT Wi-fi - agreeing T&Cs error message

GROB75 — Wed, 27 Sep 2023 13:23:47 GMT

Hi David

Followed the steps, reinstalled the WI-FI app still get a message saying BT ID PROBLEM - "There's something stopping the app using your BT IF"

When I tried to accept the T&Cs again I get the original error message

Cheers

Graham

Re: BT Wi-fi - agreeing T&Cs error message

DavidM — Wed, 27 Sep 2023 14:36:32 GMT

Thanks for trying that @GROB75 , sorry it's not sorted.

I'll go back to the specialists and will be in touch.

Cheers

David

Re: BT Wi-fi - agreeing T&Cs error message

DavidM — Wed, 27 Sep 2023 14:45:40 GMT

Hi @GROB75 ,

Can you try the MyBT App and let me know if that works.

Cheers

David

Re: BT Wi-fi - agreeing T&Cs error message

GROB75 — Wed, 27 Sep 2023 14:49:24 GMT

No issues logging into MY BT via app or website

Thanks

Re: BT Wi-fi - agreeing T&Cs error message

DavidM — Wed, 27 Sep 2023 14:55:34 GMT

Thanks again. Can you try this -

Click the 3 little dots in the bottom right

Click More Apps at the bottom

Then choose BT Wi-fi

Cheers

David

Re: BT Wi-fi - agreeing T&Cs error message

GROB75 — Wed, 27 Sep 2023 15:03:22 GMT

Hi David

I do that, takes me to play store, so I click open, then when I enter login credentials I get the BT ID error

Cheers

Re: BT Wi-fi - agreeing T&Cs error message

DavidM — Wed, 27 Sep 2023 15:07:38 GMT

Thanks again for checking @GROB75

Do you have a screen shot of that error?

Cheers

David

Re: BT Wi-fi - agreeing T&Cs error message

DavidM — Mon, 02 Oct 2023 10:31:19 GMT

Hi @GROB75 ,

Our investigations guys are keen to get to the bottom of this so if you can provide a screen shot of the latest error please post and I'll pass it on.

Cheers

David

Re: BT Wi-fi - agreeing T&Cs error message

GROB75 — Mon, 02 Oct 2023 10:46:26 GMT

Hi David

Unable to take a screenshot of BT wifi app error message due to security policy. Same as always though, BT ID PROBLEM, there's something stopping the app using your BT ID to log in.

Attaching screenshot when trying to opt in

At the stage now where I may just give up on the perk

Cheers