Xbox Game Pass

olster187 — Fri, 29 Sep 2023 12:41:02 GMT

On the web browser and BT app, when I select ‘Your Products’, I get this error message 'sorry we can't get your account details at the moment'. I need to access this to add the Xbox game pass to my account. I’ve tried resetting my BT ID and I’ve telephoned the customer support line but they couldn’t help.

Re: Xbox Game Pass

RobbieMac — Fri, 29 Sep 2023 15:09:16 GMT

Hi @olster187

Welcome to the BT Community and thank you for posting!

I am sorry for the error message you're seeing when you're trying to view your products on your BTID. I appreciate the time you have taken calling our guides in the helpdesk to try and resolve this.

We are happy to pick up from here however we are extremely busy at present and it'll take us a little longer to get back to you. Rest assured, we will be back in touch as soon as we possibly can. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

This topic

Xbox Game Pass

Re: Xbox Game Pass