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Xbox Game Pass from BT expired, cannot manage existing XGP

Trimm_ — Sun, 24 Sep 2023 17:37:11 GMT

I had a month of Game Pass before I used BT's code for 6 months free. Those 6 months ended today, so it reverted back to my original subscription, which I can see on the Xbox app as it expires next month, whilst accessing BT it shows me on extra content that I have the option to buy Game Pass. However, when I go to my Microsoft account, it still says purchased through BT/EE, hence I cannot manage my Game Pass subscription. Is there any way to solve this?

Re: Xbox Game Pass from BT expired, cannot manage existing XGP

NeilO — Mon, 25 Sep 2023 09:09:35 GMT

Hi @Trimm_ Thanks for posting, is it still showing as being managed by BT in your Microsoft account today?

Neil

Re: Xbox Game Pass from BT expired, cannot manage existing XGP

Trimm_ — Fri, 29 Sep 2023 17:50:27 GMT

Yeah, I believe once it was processed that the BT Game Pass expired, I was able to access my Xbox 360 account again on the same day. However, although that was my only issue, it still says that I purchased Game Pass from BT, hence I can't turn on/off auto renew.