This topic

Re: MY BT has no Content Partners for Xbox Ultimate Game Pass

chrisD231 — Sat, 30 Sep 2023 07:23:41 GMT

I seem to be experiencing the same issue . My bill has been paid but i'm still having issues finding the Xbox Link.

Can anyone help?

Thanks,

Chris

Re: MY BT has no Content Partners for Xbox Ultimate Game Pass

DavidM — Sat, 30 Sep 2023 07:27:29 GMT

Hi @chrisD231 and welcome.

Sorry you're having problems claiming your game pass. Can you log in to see your bills etc? Are there more than one account on your BTiD?

Cheers

David

Re: MY BT has no Content Partners for Xbox Ultimate Game Pass

chrisD231 — Sat, 30 Sep 2023 07:32:19 GMT

Hi, thanks for getting back to me. I am able to get on to my account and check bills no problem. There does seem to be an old account no on my account as well though

Re: MY BT has no Content Partners for Xbox Ultimate Game Pass

chrisD231 — Sat, 30 Sep 2023 07:40:52 GMT

@DavidM

Hi, thanks for getting back to me. I am able to get on to my account and check bills no problem. There does seem to be an old account no on my account as well though

Re: MY BT has no Content Partners for Xbox Ultimate Game Pass

DavidM — Sat, 30 Sep 2023 08:56:44 GMT

Thanks for getting back @chrisD231 .

The old account might be causing the problem so we'll need to get that removed. I've dropped you over a private message so you can get in touch. FYI we're really busy at present but once you send over the details we'll get to you as soon as possible.

Cheers

David

Re: MY BT has no Content Partners for Xbox Ultimate Game Pass

chrisD231 — Sat, 30 Sep 2023 09:15:09 GMT

@DavidM

No problem thanks for looking into it. I am sending the information now thanks again

Re: MY BT has no Content Partners for Xbox Ultimate Game Pass

DavidM — Mon, 09 Oct 2023 15:10:24 GMT

Thanks for sending over the details @chrisD231 . I'm glad I was able to get this sorted. Post back if you have any other problems.

Cheers

David

Re: MY BT has no Content Partners for Xbox Ultimate Game Pass

chrisD231 — Wed, 10 Apr 2024 11:30:04 GMT

Hi wondering if you could help me again. So i just upgraded my package and I'm eligible for 12 months game pass, when i try to redeem it, i'm being hit with a "Unable to process request, please try again" error. Any help would be great thanks

Re: MY BT has no Content Partners for Xbox Ultimate Game Pass

Bealey — Tue, 23 Jul 2024 17:51:02 GMT

The link has not been working for 2 weeks - this was verified by BT - I was promised a direct link in 24 business hours as this was acknowledged as a BT fault. I have not received the link as promised. Please advise and issue this as a formal complaint.

complaint.

Re: MY BT has no Content Partners for Xbox Ultimate Game Pass

JohnC2 — Tue, 23 Jul 2024 18:20:07 GMT

Hi @Bealey, sorry you've not received your Game Pass code. It should be emailed to you within 7 days after the online guide has completed the form on your behalf.

If 7 days have passed since you called I'll send you a Private Message so you can get in touch with the Mod team and we'll get it claimed for you.

Cheers

John