This topic

BT antivirus licenses

MikeRowley — Sun, 01 Oct 2023 14:33:34 GMT

I've had the BT (Norton) anti-virus for some time now, but recently, when adding another device, I noticed that the app on both Windows and Android telling me I'm using 8 out of 15 licenses - when I know I'm only using 4.

So I go to My.Norton.Com and check the devices on my subscription and I see 8 or 9 sets of subscriptions (see attached) - only one of which is mine. I remove the devices I don't recognise from the set containing my devices.

Then I wonder -

1) How did those strange devices get into my subscription?

2) Should I be able to remove devices from what are clearly other people's subscriptions?

Anyone else seen anything like this?

Re: BT antivirus licenses

gg30340 — Sun, 01 Oct 2023 15:40:39 GMT

If you look closely you will see a Heading "Remove Licence". Click on that for each device you do not recognise the go into you MyBT and change your logon password.

Re: BT antivirus licenses

MikeRowley — Sun, 01 Oct 2023 15:57:58 GMT

Yes - as I said, I removed the extra devices from the subscription that contained my devices. I should have mentioned that I did change my password.

But - that doesn't answer why I can see subscriptions that aren't mine. And why I can remove devices from subscriptions that aren't mine. I can't see that I should be able to do that and I can't think the real owners of those subscriptions would be pleased to know that I can.

Re: BT antivirus licenses

COMPANY-PENSIONER — Fri, 06 Oct 2023 10:24:37 GMT

Hi there.

I have a trawl around the web, every day. This post appears on the Norton Community Forums.
Title:- Other user's licenses visible and removable
https://community.norton.com/en/forums/other-users-licenses-visible-and-removable
You'd of thought your ISP would be actioning this anomaly by now ?

Re: BT antivirus licenses

NeilO — Fri, 06 Oct 2023 12:02:03 GMT

Hi @MikeRowley thanks for your posts, I'd like to bring this to the attention of our virus protect team and have sent you a private message so you can get in touch with your details.

Thanks

Neil