This topic

Xbox game pass ultimate not showing in my account

rsparey — Thu, 12 Oct 2023 07:13:36 GMT

Hi my BT broadband package started on Mon 9th Oct.

I have received a text to say I can now claim Xbox Game pass Ulimate 12 months included.

But the content partners section is missing from the bottom of the "Your products" page.

Re: Xbox game pass ultimate not showing in my account

NeilO — Thu, 12 Oct 2023 11:27:52 GMT

Hi, @rsparey welcome to the community, and thanks for posting. I'm sorry about that, are you logging into MyBT using a web browser? And, is there more than one account showing when you log in?

Thanks

Neil

Re: Xbox game pass ultimate not showing in my account

rsparey — Thu, 12 Oct 2023 11:30:46 GMT

Hi @NeilO ,

Thanks for the reply, yes I'm logging in using chrome (on mac), and there is just one account showing.

Re: Xbox game pass ultimate not showing in my account

NeilO — Thu, 12 Oct 2023 11:33:48 GMT

@rsparey that's those issues ruled out then, is there an outstanding balance from your first bill at the moment?

Thanks

Neil

Re: Xbox game pass ultimate not showing in my account

rsparey — Thu, 12 Oct 2023 13:03:00 GMT

@NeilO

yes, the first payment isn't taken until the 18th.

Re: Xbox game pass ultimate not showing in my account

NeilO — Thu, 12 Oct 2023 14:00:14 GMT

Hi @rsparey can you check again on the 19th and it should be there? If you experience any problems let me know and I'll be happy to help.

Thanks

Neil

Re: Xbox game pass ultimate not showing in my account

rsparey — Thu, 12 Oct 2023 14:34:09 GMT

Ok will do, thanks for your help.