https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Parental-Controls-not-working/m-p/2320221#M50424 <P>Hi BT Community&nbsp;</P><P>My parental controls do not work. They worked fine until we moved house and were provided with a new hub.</P><P>I spent 3 hours with a BT advisor trying different solutions 5 days ago. Non worked and the advisor raised a report promising a solution within 72 hours. No reposnse since then.</P><P>I would guess that my account is still linked to the old hub.</P><P>Can any one help.</P><P>Regards&nbsp;</P><P>Alan.</P> Sat, 14 Oct 2023 13:32:34 GMT alansharples254 2023-10-14T13:32:34Z https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Parental-Controls-not-working/m-p/2320221#M50424 <P>Hi BT Community&nbsp;</P><P>My parental controls do not work. They worked fine until we moved house and were provided with a new hub.</P><P>I spent 3 hours with a BT advisor trying different solutions 5 days ago. Non worked and the advisor raised a report promising a solution within 72 hours. No reposnse since then.</P><P>I would guess that my account is still linked to the old hub.</P><P>Can any one help.</P><P>Regards&nbsp;</P><P>Alan.</P> Sat, 14 Oct 2023 13:32:34 GMT https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Parental-Controls-not-working/m-p/2320221#M50424 alansharples254 2023-10-14T13:32:34Z