This topic

MyBT app not working.

MikeyF81 — Sun, 15 Oct 2023 17:19:26 GMT

Good evening,

When trying to access the My BT app, once I I put my username and password, it attempts to load and then continuously give me a message "Sorry, something went wrong. Please try again"

No matter how many times I retry, I get the same message. I'm not sure if it's my phone (S21 Ultra), but the app simply refuses to work.

Re: MyBT app not working.

DavidM — Mon, 16 Oct 2023 08:31:10 GMT

Hi @MikeyF81 and thanks for posting about the MyBT App.

Sorry you're having problems with it. Can you try deleting and reinstalling and let me know if that helps?

Cheers

David

Re: MyBT app not working.

MikeyF81 — Mon, 16 Oct 2023 08:45:19 GMT

Hi David,

I have deleted and reinstalled the app a number of times and still get the same problem. I've also tried force stopping the app from the phone settings, but again, keep getting the same error.

Kind regards.

Re: MyBT app not working.

DavidM — Mon, 16 Oct 2023 08:52:16 GMT

Thanks for that @MikeyF81 .

Do you have a screen shot of what you're seeing?

Cheers

David

Re: MyBT app not working.

MikeyF81 — Mon, 16 Oct 2023 08:57:07 GMT

Hi David,

I have attached a screenshot taken from my phone.

I get this same error every time after I apply my log in credentials.

Re: MyBT app not working.

DavidM — Mon, 16 Oct 2023 09:18:18 GMT

Thanks @MikeyF81

I have your details already so I'll get this raised today.

Cheers

David

Re: MyBT app not working.

MikeyF81 — Mon, 16 Oct 2023 09:34:26 GMT

Hi David,

Thanks for your help.

I have just called the customer service line and it looks like everything was linked to an old account I had. I have now added my new account number which will hopefully resolve this issue (I've also been having a problem accessing my content partners for Gamepass) and have been advised to wait 10-15 mins as it can take time to register fully in the system.

Re: MyBT app not working.

DavidM — Mon, 16 Oct 2023 09:35:28 GMT

That's great @MikeyF81 . Let me know how you get on.

Cheers

David

Re: MyBT app not working.

MikeyF81 — Mon, 16 Oct 2023 09:38:56 GMT

Hi David,

The app is now working.

It doesn't seem to have updated yet to allow me to change to my new account on the 'Your products' to access the My content partners page, so I will keep checking back there so that I can get the 12 months gamepass activated.

Re: MyBT app not working.

DavidM — Mon, 16 Oct 2023 09:50:09 GMT

Thanks for the update @MikeyF81 . I'm here to help if you get stuck.

Cheers

David