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Content Partner Section is Missing

Flawed66 — Mon, 16 Oct 2023 18:37:20 GMT

Hi. I've recently upgraded to BT Full Fibre 500. I was advised I'm eligible for a free Xbox Game Pass. Since the order closing and going live, Today I received an email telling me my Game Pass is ready

I'm told to go on to My BT (on the Internet) and under manage products go to the Content Partner Section to connect this.

However, the Content Partner Section is not visible, it's not there. I’ve hunted everywhere.

I’ve googled it and seems this is common problem. Please help. My kids have withdrawl symptoms …

Re: Content Partner Section is Missing

imjolly — Mon, 16 Oct 2023 18:50:25 GMT

Do you have more than 1 BT account?

You need to access MY BT using pc/laptop not app on phone

Have you checked forum for other posts and solutions using search

Re: Content Partner Section is Missing

Flawed66 — Mon, 16 Oct 2023 18:56:30 GMT

No, I have just one account.

Yes I have checked on internet via laptop as well as internet on phone. Not using app.