This topic

BT-WIFI-X and EE-WIFI-X

orozz — Thu, 26 Oct 2023 12:31:42 GMT

Setting up my new iPhone, I can no longer download a BT WiFi connection profile from within the BT WiFi iOS app to connect to the BT-WIFI-X ssid.

Without the profile the ssid asks for a user name and password but my bt id doesn’t work.
The same goes for the EE-WIFI-X which is seemingly replacing the BT-WIFI-X one.

Any ideas to get this working again?

Just to add the standard BT WiFi/EE WiFi ssids in combination with the BT WiFi iOS App connects fine so no problem there.

cheers

Re: BT-WIFI-X and EE-WIFI-X

David500 — Thu, 26 Oct 2023 17:41:41 GMT

See the following links:

https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/EE-WiFi-Auto-on-SH2-in-place-of-BTWifi-X/m-p/2317095#M50303

https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-WiFi-now-EE-Wifi/td-p/2319153

Just discovered that a neighbour’s SH2 has updated to EE wifi and my iPhone & iPad connected to EE WiFi automatically through the BT WiFi app

Re: BT-WIFI-X and EE-WIFI-X

orozz — Thu, 26 Oct 2023 21:16:01 GMT

I have no problem connecting with “EE Wifi” or “BT Wifi” ssid and using the BT Wi-Fi app.

Out of preference I’ve always used “BT-WIFI-X” with a BT Wifi iOS profile installed.

Just had a walk around the village and the majority of “BT-WIFI-X” ssid have now gone, they’ve been replaced with “EE-WIFI-X” ssid instead. No “EE-WIFI-AUTO” anywhere.

So the question remains, how do you connect to “EE-WIFI-X”?

Re: BT-WIFI-X and EE-WIFI-X

David500 — Thu, 26 Oct 2023 21:40:40 GMT

I thought the previous links included a link to https://ee.co.uk/help/mobile/manage-use/using-phone-features/wifi-on-the-london-underground

EDIT: I’ve only found reference to EE WiFi-Auto not EE-WiFi-X

Re: BT-WIFI-X and EE-WIFI-X

orozz — Thu, 26 Oct 2023 22:02:22 GMT

I’ve only seen “EE-WIFI-AUTO” on the London Underground and Godshill in the Isle of Wight. This also works perfectly and automatically.

Re: BT-WIFI-X and EE-WIFI-X

David500 — Thu, 26 Oct 2023 22:27:16 GMT

I found the EE WiFi-Auto in a holiday apartment in Scotland a few weeks ago. I’ve just checked and the one I can get locally is EE WiFi-X but I can’t connect to it either. But EE WiFi I can connect to automatically vie the BT WiFi app.

As you I use to be able to connect to BT WiFi-X but it stopped working several months ago.

Re: BT-WIFI-X and EE-WIFI-X

Addy — Fri, 27 Oct 2023 06:43:48 GMT

BT WiFi or EE Wifi is an unsecured connection. BT Wifi-X or EE Wifi-X is a secure connection. With ipad or iPhone prior to the name change I would alway connect to the secure connection BT Wifi-x.

When out and about I see more and more EE WIFI hotspots and less BT ones.

When i try to connect to EE Wifi-x is asks for a User Name and Password. The details I used for BT WiFi x don't work so it appears to be more then a name change has happened for what was a secure connection.

I would prefer to connect to a secure connection so what has happened that we can now no longer connect to the renamed BT Wifi-X.

Ade

Re: BT-WIFI-X and EE-WIFI-X

David500 — Fri, 27 Oct 2023 09:25:54 GMT

Yes I know that is exactly what I get I’ve tried searching for EE WiFi-X but nothing is found.

BT WiFi-X stopped working several moths ago.

Re: BT-WIFI-X and EE-WIFI-X

Addy — Fri, 27 Oct 2023 13:26:15 GMT

I’ve gone into the BT Wi-Fi app and the Help menu selected Leave Us Feedback. This opened a new email message with some app details so I added further info about the renaming and the -X hotspot connections asking for username etc. I’ve had a reference number back so might get a reply with some answers.

might be worth others with the same problem using the Leave us feedback.

Re: BT-WIFI-X and EE-WIFI-X

orozz — Fri, 27 Oct 2023 15:22:52 GMT

Feedback sent.

Re: BT-WIFI-X and EE-WIFI-X

David500 — Fri, 27 Oct 2023 17:28:18 GMT

Just completed the feedback.

Re: BT-WIFI-X and EE-WIFI-X

clever_trevor — Sat, 28 Oct 2023 19:52:00 GMT

Hi,

Is The BT WI-FI App now not working ?

As looks to me that BT / EE are moving towards SIM authentication for public BT WIFI & EE WI-FI

If you have an EE SIM then BT WI-FI & EE WIFI connects

I have an ipad & used BT App which used to connect me to BT WI-FI ( …. Using by BB credentials ) - but seems this is being phased out….

Therefore, is the BT WI-FI App for iOS & Android no longer useful?

Thanks,

Re: BT-WIFI-X and EE-WIFI-X

David500 — Sat, 28 Oct 2023 19:59:08 GMT

The BT WiFI app still logs me in for BT/EE WiFi, but not the -X versions.

Re: BT-WIFI-X and EE-WIFI-X

Addy — Sun, 29 Oct 2023 07:51:48 GMT

I have BT broadband and can log into EE WI-FI using my iPhone, iPad or iMac. All have the latest OSX versions. I find when trying to log into EE WI-FI nothing seems to happen and then after a short while a log in screen opens. I can select whether I’m a BT BB customer from a list and enter my BT details and it connects to EE WI-FI. Somehow it seems to remember this log in when I access EE WI-FI at another time or somewhere else.

Re: BT-WIFI-X and EE-WIFI-X

David500 — Sun, 29 Oct 2023 09:27:33 GMT

@Addy yes I have no problem with logging into the unsecured WiFi with the BT WiFi app but what about the secure WiFi-X that was for Apple devices. I use to login up to several months ago but can’t now.

Have you tried using the BT WiFi app?

Re: BT-WIFI-X and EE-WIFI-X

Addy — Sun, 29 Oct 2023 11:10:35 GMT

I would rather use the -X secure connection.

BT/EE just seem a bit lacking in providing info. They could have sent out email to those registered for the BT wifi hotspots to update about the changes.

As far as I can see the app tells me what I already now. If connected to Private Network or BT/EE Wifi when I open the app it just says "You are connected to ........" I hope I get a useful response to the feedback I submitted via the app .

Re: BT-WIFI-X and EE-WIFI-X

David500 — Sun, 29 Oct 2023 20:25:06 GMT

I’ve just had a reply from the BT WiFi app team explaining that WiFi-X is being phased out:

Unfortunately, this signal has been withdrawn and is now only available for engineer use. It was originally designated for iPad and iPhones users, due to the way these devices had to connect to our network. However this was resolved and is being phased out and removed.

Whilst the network is an open network initially, to help make sure you receive a safe, reliable and robust service, BT Wi-Fi encrypts your account details at login. We also advise you make sure you have up to date firewall and anti-virus software to guard against any attacks and we strongly recommend you consider using a virtual private network (VPN), which protects your data from being intercepted. You'll find the option to disable cookies via your internet browser options. However please note that some websites may not support this function. Visit our security section to read more about the things you can do to be even safer online.

Edit I missed this part off:

Please continue connecting to BT WiFi and EE WiFi via the BT WiFi app and to EE WiFi-Auto

Re: BT-WIFI-X and EE-WIFI-X

clever_trevor — Sun, 29 Oct 2023 20:17:06 GMT

HI,

Thanks for the update….

I see move to EAS -SIM for authentication to BT WI-FI & now EE WI-FI / EE WIFI-X

( as these appear on iOS under WI-FI managed networks - likes, of O2 used this method for a while now also )

Therefore, am not sure why we need BT WI-FI iOS App ?

( as was used with BT BB user / pass to login mobile / ipad to BT-WI-FI - ( did not need BT/EE SIM in device - but seems to not work now….. )

As BT WI-FI App still resides in iOS App Store, will this become redundant ?

Thanks,

Re: BT-WIFI-X and EE-WIFI-X

David500 — Sun, 29 Oct 2023 20:23:12 GMT

@clever_trevor @Sorry I missed this off:

Please continue connecting to BT WiFi and EE WiFi via the BT WiFi app and to EE WiFi-Auto

Re: BT-WIFI-X and EE-WIFI-X

clever_trevor — Sun, 29 Oct 2023 20:40:21 GMT

Thank you