This topic

Missing Content Partner Section

jjkandrews1981 — Sun, 29 Oct 2023 17:47:06 GMT

Hello, I’ve recently signed up to BT broadband Full Fibre 500 via EE.

I’ve received a text saying 6 months of XBOX Gamepass Ultimate is included with the package and to go to Content Partner section. However this is missing for me.

Speaking to EE they had originally misspelt my email (taken over phone) and they’ve now corrected. Could this have anything to do with missing Content Partner Section?

Re: Missing Content Partner Section

imjolly — Sun, 29 Oct 2023 17:56:32 GMT

There are numerous posts about this have you tried search as you may find solution

When did package get activated

Have you paid first bill

Check MYBT using pc/laptop not the app

Re: Missing Content Partner Section

verkosh — Sun, 29 Oct 2023 17:57:05 GMT

Has your full fibre gone live yet?

I don't think you get the code until the fibre is installed at your house and the contract actually starts

Re: Missing Content Partner Section

jjkandrews1981 — Sun, 29 Oct 2023 17:59:57 GMT

Hello, I have searched for this yes. There were similar issues with people having old BT accounts but I feel it may be because the chap on the phone changed my EE email.

Re: Missing Content Partner Section

jjkandrews1981 — Sun, 29 Oct 2023 18:06:13 GMT

Hi, yeah it’s now installed and broadband working fine. Just Content Partner Section missing

Re: Missing Content Partner Section

imjolly — Sun, 29 Oct 2023 18:12:37 GMT

When did you live?

Paid first bill?

Tried using pc

Re: Missing Content Partner Section

jjkandrews1981 — Mon, 30 Oct 2023 21:50:57 GMT

Went live 22nd October

First bill not yet paid

Yes tried on PC

I wonder if it’s because they set up my email incorrectly over the phone. The agent misspelt my email when I signed up which has now been changed.

Re: Missing Content Partner Section

jjkandrews1981 — Fri, 03 Nov 2023 16:38:57 GMT

Hello again,

Paid first bill.

checked on PC

Went live on 22nd October.

partner section still missing!

very frustrating as it seems the carrot of the XBOX Ultimate for signing up is in a rope dangling just out of reach constantly.

Re: Missing Content Partner Section

JohnC2 — Fri, 03 Nov 2023 19:25:48 GMT

Hi @jjkandrews1981, thanks for that info and you should be able to claim the Game Pass ok now. It could be related to Re: Can't login to email or my bt - Page 2 - BT Community

and hopefully you will be able to claim it over the weekend.

Cheers

John