This topic

BT Cloud says "You've run out of space in the local disk G"

teragram — Sat, 17 Jun 2023 13:34:18 GMT

BT Cloud says "You've run out of space in the local disk G and we cannot continue".

I have more than 18gb free on drive G: which is an external drive. I have uninstalled BT Cloud and reinstalled it, but it is just the same.

Re: BTCloud reports local drive out of space after update

teragram — Sat, 17 Jun 2023 13:03:33 GMT

I am having this problem too!

Re: BT Cloud says "You've run out of space in the local disk G"

DanielS — Sat, 17 Jun 2023 15:24:13 GMT

Hi @teragram,

I am sorry to see that your Cloud service isn't working as it should be.

Have you spoken with our faults department to get this fixed?

Thanks
DanielS

Re: BT Cloud says "You've run out of space in the local disk G"

teragram — Sat, 17 Jun 2023 15:58:13 GMT

Hi Daniel. I haven't found a way to speak to anyone about faults on BT Cloud.

Margaret

Re: BT Cloud says "You've run out of space in the local disk G"

RobbieMac — Sat, 17 Jun 2023 17:15:47 GMT

Hi @teragram

Thank you for posting back!

I am sorry for the problems you're experiencing with your BT Cloud service and that you haven't been able to chat with anyone to get this sorted out. We'll take your details and put you in touch with the best people to help out with this.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: BT Cloud says "You've run out of space in the local disk G"

pierredarbost — Sun, 18 Jun 2023 06:30:18 GMT

Hi Robbie, I'm having the same problem, please may I receive instructions on how to resolve this please, the help is appreciated.

Thanks

Pierre

Re: BT Cloud says "You've run out of space in the local disk G"

PaddyB — Sun, 18 Jun 2023 11:03:01 GMT

Hi @pierredarbost,

Thank you for posting. If you send me your details, I'll get this investigated.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Thanks,

Paddy

Re: BT Cloud says "You've run out of space in the local disk G"

RAU1965 — Mon, 26 Jun 2023 14:41:38 GMT

Hello Paddy

I have been having the same issue for the last few weeks on 2 separate PCs. Please can you provide an update on what is causing the issue.

Thank you

Robert

Re: BT Cloud says "You've run out of space in the local disk G"

teragram — Tue, 27 Jun 2023 10:11:37 GMT

BT got in touch and connected to my PC to look at the problem. He decided that it was a problem with the software and it will be fixed in an upgrade. Meanwhile he said don't use backup at the same time and the sync will work. It did while he was looking at my pc, but it doesn't now. I am uploading everything manually which takes forever!

Re: BTCloud reports local drive out of space after update

NathanC1 — Fri, 14 Jul 2023 15:48:20 GMT

I'm having this issue too. Can you please send me instructions to fix? Thanks

Re: BT Cloud says "You've run out of space in the local disk G"

MMax — Tue, 18 Jul 2023 12:07:06 GMT

I am having the same issue, I have plenty space on my local drive.

Can someone help as I can't see how to raise anything with BT Cloud as fault.

Thanks

Margo

Re: BT Cloud says "You've run out of space in the local disk G"

teragram — Thu, 20 Jul 2023 02:42:18 GMT

I emailed bt and they connected to my pc to see what was happening. They acknowledged that the problem was with the software and would be fixed in the next upgrade. No timescale, he just said that it would be at least 2 weeks. That was almost 2 weeks ago. Meanwhile if you switch off rhe backup and close the program then open it again. Then resume sync it may work.

Margaret

Re: BT Cloud says "You've run out of space in the local disk G"

NathanC1 — Sat, 22 Jul 2023 13:49:51 GMT

Thanks for the response. N

Re: BT Cloud says "You've run out of space in the local disk G"

jmizquimi — Sun, 30 Jul 2023 15:50:21 GMT

Hi Robbie,

I have the same problem. I used to have problems of space but not a have plenty of space, but it did not reset properly. It does not synchronise and I get the message: "You've run out of space in the local disk C:\ and we cannot continue". I don't have folders to backup in this laptop.

Could you please help?

Kind regards,
Jose

Re: BT Cloud says "You've run out of space in the local disk G" - SOLVED

jmizquimi — Sun, 30 Jul 2023 15:59:49 GMT

Hi all,

It seems I solved it.

In Preferences - Sync, I deselected "Enable BT Cloud sync", then I started Syncing again and it became green.

I came back to Preferences - Syn and I selected "Enable BT Cloud sync" again.

I hope it helps.

Kind regards,

Jose

Re: BT Cloud says "You've run out of space in the local disk G" - NOT SOLVED

jmizquimi — Mon, 31 Jul 2023 08:45:49 GMT

Apologies, it seemed solved but it is not.

Kind regards,

Jose

Re: BT Cloud says "You've run out of space in the local disk G" - NOT SOLVED

hopingforhelp — Mon, 14 Aug 2023 10:13:13 GMT

I has this problem a while ago on one of my PCs. Couldn't fix it then and so set up a new sync directory and moved all my files into that. This seemed to work at the cost of a day or so uploading all my files again. Now the problem has returned so I'm trying to find a proper fix that I can replicate. I tried deselecting "Enable BT Cloud sync" but the "Save" button remained greyed out and so this deselection wouldn't save and rebooting the PC left the settings unchanged and the problem remains. Does anyone - including BT - have an actual fix? I'd rather not duplicate all my files again! For context, I have other PC's where the BT Cloud is working fine. Thanks.

Re: BT Cloud says "You've run out of space in the local disk G" - NOT SOLVED

teragram — Tue, 15 Aug 2023 17:46:05 GMT

I have had a call in with bt for weeks. They connected to my computer to try to fix it and admitted it is a bug in the software. They could not say when it would be fixed as it needs a software update. I do keep getting messages of apology from them so they haven't forgotten.

Re: BT Cloud says "You've run out of space in the local disk G" - NOT SOLVED

Patsy47 — Tue, 12 Sep 2023 13:41:24 GMT

I bought a new PC a few days ago and have been struggling with the same problem as the rest of you, although my old PC was linked to the Cloud perfectly OK. I've spent a couple of hours doing all sorts thinking the problem was down to me getting past it! The BT site is appalling and is always a nightmare to navigate but I just couldn't find anything that dealt with cloud issues so typed in what I saw on the screen, which brought me here. Have any of you been given a solution yet?

Re: BT Cloud says "You've run out of space in the local disk G" - NOT SOLVED

DH1002006 — Fri, 22 Sep 2023 13:41:01 GMT

Just been on the web chat with BT to raise this fault - the response was ...

"I have checked with my resources and I am afraid to inform you that Cloud services will be closed by end of October. BT will no longer offer Cloud services. I would request you to take a backup of your files. This is the reason you are getting this error message."

So issue is not solved - but we now have an explanation.